CU2.0 Episode 128 Batu Sat Mall IQ – Harnessing Location Intelligence to Better Serve Members

Don’t you wish you knew when a member is about to pop down a Chase credit card to buy a pricey pair of Nikes – especially when you are prepared to offer a $5 discount just for using your institution’s credit card?

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CU2.0 Podcast Episode 127 Doug Brown NCR on 5 Big Banking Trends for 2021 Trends Forecast 2

The pace of change at credit unions is quickening.  That’s the central message from Doug Brown, senior vice president and GM of Digital Banking at NCR.

In a wide ranging conversation, Brown explores five key trends:

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CU2.0 Podcast Episode 124 John Findlay on Digital Academy’s Tools for Getting Employees, Members Ready for Digital Banking

A dirty secret inside credit unions is that many frontline workers – and very possibly most senior staff – just do not use their institution’s digital banking tools. Why bother when you work in a branch?  Just walk up to a teller and, whoosh, task handled.

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