Nuance in the Credit Union Industry

Nuance communications fintech for credit unions from cu 2.0

At CU 2.0, we look at a lot of different fintechs. It’s our “thing,” so to speak. Often, this means that we’re looking at organizations that aren’t household names—startups, bespoke solutions, newer CUSOs, and companies that are testing the credit union waters.

How to Fix Credit Union Call Center Inefficiencies

Credit union conversational AI from Finn and CU 2.0

Call centers are a necessary evil. Members call contact centers usually when they’re already upset or frustrated about something, and then they’re put through a slow, inefficient, and time-intensive resolution process.