Credit Union CRM and CXM Guide
Download the full guide here. Customer Relationship Management (CRM) and Customer Experience Management (CXM) both share the primary goal of improving and managing interactions with members. Although they focus on different aspects of member relationships, they complement each other, and their integration can lead to a more comprehensive understanding of a credit union’s members. CRMs […]
Fintech Investment Funds for CUs by CUs
By Kirk Drake and Chris Otey Hey, quick note: if you want more fintech and CUSO investment opportunities and news, there are 2 ways we can help you: CU 2.0 believes that credit union investment in fintechs and CUSOs is the best way to ensure that financial technology benefits credit unions. The worst case scenario […]
Checking 2.0 Guide
This Checking 2.0 Guide is intended to show the state of checking accounts in the U.S. It’ll offer some insight about premium, paid, and bundled accounts, as well as services and capabilities that are generally considered table stakes in today’s banking environment.
Credit Union Custom Software Developer Guide
This 2.0 Guide is intended to show the state of custom software development for credit unions, including why it’s a viable pathway to digital transformation, common projects, and evaluation strategies for custom development companies. This guide should also offer some perspective about why keeping a development partner is a good idea for any credit union […]
Home Lending Provider Guide
This Home Lending 2.0 Guide is intended to show the state of home lending in the U.S. It’ll offer some insight about lending trends and the role that fintechs play in driving those trends. It’ll also explore challenges facing traditional home lenders.
Fintech Lending Provider Guide
This 2.0 Guide is intended to show the state of fintech lending in the U.S. It should also offer some perspective about why outside fintech lenders represents a clear threat to credit unions, as well as how credit unions can leverage partnering fintechs to fight back.
Sparrow Powers Credit Union Student Loans
Most credit unions don’t offer student loans and they don’t want to. Often, credit unions will point students towards a major national lender (i.e. Sallie Mae) in return for a small finder’s fee. This doesn’t give students many options or a good experience. Furthermore, it leaves a lot on the table for credit unions. There’s […]
The Credit Union Data Analytics 2.0 Provider Guide
Credit unions often lag competitors, technologically. Technological needs must be balanced with service, growth, and profit; often, those needs compete with fintechs, compliance, IT security, and ever-changing regulations.
The CU 2.0 AI Lending and Decisioning Guide
Download the complete guide here. This 2.0 Guide is intended to show the state of Artificial Intelligence (AI) and how it powers lending in the U.S. It should also offer some perspective about why using AI-powered lending is necessary for credit unions to compete with fintech and big bank lenders in the next few years. […]
The CU 2.0 AI Member Service Guide
Download the complete guide here. This 2.0 Guide is intended to show the state of artificial intelligence (AI) as it pertains to the role of member service. It should offer some perspective about why using AI-powered member service solutions will help credit unions offer self-help options, improve their digital service, and scale their contact centers. […]