Whether you run a robust survey program or you barely know what “NPS” stands for…

There’s always something more you could do to tap into the voice of the member…

Let’s dive into building your credit union’s member experience program!

Charlene Foley will share her expert advice and proven strategies to help you turn your voice of member insights into a comprehensive roadmap and actionable plan.

Through her Listen-Learn-Act approach, you’ll learn how to ensure your members’ voices aren’t just heard, but are acted upon effectively

This session is perfect for you if you:

• Need to reduce operating expenses
• Want to drive member-centric culture changes
• Prioritize data-backed 

Don’t miss this opportunity to turn data insights into impactful actions for your credit union!