Nuance provides credit unions with a robust, omnichannel experience that increases self-service and conversions and reduces costs while protecting their brands.

Credit unions today must deliver fast member service and solutions. Members expect secure, seamless, personalized transactions wherever, whenever, and however they choose to engage. Nuance meets these evolving demands with next generation solutions that deliver elite security and authentication while elevating every consumer interaction—even collections—for optimal speed, efficiency and user experience.

The multitude of solutions available to serve and scale a credit union’s omnichannel communications strategy is impressive. For example, Nuance provides multiple solutions for each of the following:

• Contact Center AI
• Digital & messaging
• Voice & IVR
• Authentication & fraud prevention
• Agent efficiency

Some of the stats that Nuance can boast from their omnichannel suite are impressive, too. 60% call deflection with Nuance Virtual Assistant; 66% reduction in average handling time (AHT) with improved authentication; 87% first contact resolution with Nuance Virtual Assistant; 300% ROI from reduced fraud losses.

Their Gatekeeper solution uses AI and biometrics to reduce fraud and contact center AHT by nearly a minute and a half. You can download information about it here:

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Finn AI helps users perform normal online and mobile banking functions. It can also direct queries, provide customer support, recommend products and services, and offer financial counseling and advice.

Finn AI believes that online and mobile banking are evolving to be more personalized and human‑like… but not so human-like that people avoid interacting at all. They expect people to use more conversational interfaces and voice‑activated banking in the future.

Working only in the financial sector helps simplify Finn AI’s development—it doesn’t have to train on other subject matter to be complete. Instead, it’s free to specialize in banking terms and conversation.

Finn AI Intro Video – Finn AI

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Verloop’s AI is sophisticated and allows clients to customize it to their needs. It aids in customer acquisition, site navigation, FAQs, and all manner of simple support needs (such as resetting passwords). Verloop describe themselves as a “team of evolutionary enthusiasts [who] share a single vision: enable businesses to deliver delightful support experiences to their customers, across channels.”

In short: They want to make things easy. For everyone. Customers and support representatives alike. Their goal is to improve digital self-service channels with human-like, individualized assistance. The speed and accuracy of AI, plus its 24/7 availability, offers customer convenience at a cost-effective price point.

Furthermore, their AI algorithm can verify identity and perform KYC duties. For organizations looking to scale, AI chatbots are an incredible feature. Verloop works with credit unions to improve their digital support channels.

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• Conversational AI
• Process automation
• Advanced analytics
• Digital consulting

Atando Technologies’ primary goals include reducing contact center costs, improving customer satisfaction, and increasing sales. They manage this with a backbone of AI and automation, and they typically build solutions on top of partner technology platforms, taking on the heavy lifting for clients and providing ongoing support and consulting.

Founder Matt Kinney has over 20 years experience working in digital technologies at big banks (Bank of America, TD Bank, Wells Fargo, Ally Bank) and the IBM Watson Financial Services team. He started Atando Technologies primarily to take what he’s learned and apply it in the credit union space to help them solve those same complex business problems and deliver for their members. He works with credit unions now to identify the best achievable use cases where to apply conversational AI, RPA, and advanced analytics.

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