Nuance Communications

CU 2.0 sponsor

Nuance Communications, Inc. (a Microsoft company), formerly ScanSoft and Visioneer, is an American multinational technology corporation that specializes in speech recognition and artificial intelligence (AI) software. They are headquartered in Burlington, Massachusetts.

Nuance provides credit unions with a robust, omnichannel experience that increases self-service and conversions and reduces costs while protecting their brands.

Credit unions today must deliver fast member service and solutions. Members expect secure, seamless, personalized transactions wherever, whenever, and however they choose to engage. Nuance meets these evolving demands with next generation solutions that deliver elite security and authentication while elevating every consumer interaction—even collections—for optimal speed, efficiency and user experience.

The multitude of solutions available to serve and scale a credit union’s omnichannel communications strategy is impressive. For example, Nuance provides multiple solutions for each of the following:

Some of the stats that Nuance can boast from their omnichannel suite are impressive, too. 60% call deflection with Nuance Virtual Assistant; 66% reduction in average handling time (AHT) with improved authentication; 87% first contact resolution with Nuance Virtual Assistant; 300% ROI from reduced fraud losses.

Their Gatekeeper solution uses AI and biometrics to reduce fraud and contact center AHT by nearly a minute and a half. You can download information about it here: