Podcast Vault

Ask Affinity Federal Credit Union in New Jersey how it recently came up with over $50 million – in cash – to fund branch expansion.

Arlington Community Federal Credit Union – headquartered in Arlington VA and with assets just shy of $500 million – thought it had its growth plan set. 

Shazam, watch a $10 gift card – maybe one issued by retail goliath Amazon or perhaps WalMart – transform into a $13 gift card.

Financial wellness + millennials and Gen Z = a huge opportunity for credit unions. At least for the credit unions that approach wellness for that

Talk about Hatfields vs. McCoys. In the world of credit union c-suite retirement planning, there are two major competing scenarios. There are SERPs based on

You probably have heard about CuneXus, the CUNA Mutual company that helps a credit union sort through its members and determine which offers – car

Just when you start to think that things are settling down in credit union land – talk of recession is vanishing, inflation seems to be

Ignite and preserve. Right there is the motto of rkGoBig, a CUSO with a singular focus: helping smaller credit unions survive and indeed prosper.

Pick a number and here’s the question: over the last 11 years CEO pay in credit unions has gone up 2% per year, 5% per

Quick now, no Googling, what’s an ADU? In the next half hour you will learn a lot about ADUs – which, by the way, are

Name the last big innovation in mobile banking. No rush. It’s understandable if you are stumped because, well, there really haven’t been many in the

Here’s a secret you don’t know about the CU 2.0 Podcast. Just about in every show, there are some minutes of talk before the show

Discover software as a relationship. That’s the tagline used by Austin TX based Tailwind which says it thrives on handling the knottiest IT problems and also

In the cloud. That’s is where People’s Credit Union CEO Sean Daly shifted much of the IT of the approximately $600 million in assets institution and in this podcast

Lucky you. You negotiated a satisfactory SERP (Supplemental Executive Retirement Plan) or maybe it was a 457F bonus package.

You know about CRM. Now learn about CXM, a new approach to knowing and managing your members’ journeys.

Amarildo is head of Harness FI and, yes, he has a last name that you will hear him pronounce in the opening seconds of the podcast.

People are staying in their homes longer. That is fact. One upshot is that more homeowners are planning more ambitious home renovation projects.

Here is where the pedal hits the metal. In this show credit union executive retirement compensation expert Kirk Kordeleski tells how the credit union senior

James White believes that the answer is in the data and he insists that credit unions already have plenty of data to fuel enormous leaps in

Today’s credit union leadership – especially at the nation’s best and biggest credit unions- is professional and deeply versed in financial services. But that wasn’t

Free. That’s a price you don’t hear for a core system – particularly not one with over 100 installations globally and with a pedigree that

There’s gold in them there hills. That used to be the rallying cry for miners especially in the Southwest and California but listen closely in

You know what we are talking about? Then you have to get to know Kris Kovacs, CEO of Constellation, a CUSO birthed to make it easy

The stark reality is that as interest rates edge up – and already in much of Europe inflation has climbed above 10% in the year

Ask Jaime Marks how she sees her role in the credit union universe and her answer comes fast: cheerleader. She is a true believer in

You may think IPA is a particular kind of craft beer but Joseariel Gomez, CEO of Shastic, is on the show today to tell all

Cars are more expensive than ever.  New cars are hard to find in a marketplace ravaged by supply chain bottlenecks.  Consumers are keeping their cars

Who opens email anymore and as for phoning members, forget about it. Diminishing returns from once mainline communication channels have many credit unions pulling their

This is a different kind of podcast. Unlike just about any other in the series. It started normally enough.  An email came in from a

The latest CUES executive compensation numbers for credit union executives are out and this explosion still reverberates across the industry. Total median executive comp in 2022 was

What a difference a year makes. A year ago the typical credit union was awash in deposits – much of it coming in via stimulus

Robert Johnston was a Marine and that is where he honed his skills at waging war in the cyber dimension – and you better believe

Tom Shen is a fintech OG, one of the originals who got his start in the industry 40 years ago when it was still called just

Your members’ text. Especially your younger members but today, really, everybody texts. That means your employees text too. So why can’t your employees text members

Talk about miracles. River City FCU in San Antonio knew it wanted to make small business loans – many of its members owned and/or worked

A machine just maybe can pick stocks better than a human – and just maybe credit unions can augment their investment services by offering a

There has to be a better way. A safer way. There has to be a way to swiftly let  a member re-set a password to

You are going to want to listen to this podcast twice. That’s because the first time you hear it you will think, this can’t be

Here’s the big, immense, mind blowing idea that is central to this podcast: a competitive credit union has to view executive compensation as a strategic

Steve Bone, a longtime fintech executive, has been given the big chair at Ongoing Operations – aka OGO – and now he is running the CUSO’s efforts

Are you earning enough at a credit union? Here’s the bad news: it’s not easy to figure out the right answer to that question. Information

Meet Michele Dean, CEO of Suffolk Federal Credit Union on Long Island in New York and that is a $1.5 billion institution.  

Now it has become time to fear the unknown unknown. That is a mantra of Amanda Cohen, the director of governance, risk and compliance products at

The pandemic. The Great Resignation. Oregon wild fires. Tornados in Kansas.  Face facts: it is tough to know how to deal with the next disaster

If you are a credit union executive you should be staying up at night chewing on this question: how do we survive in an age

Subtitle this podcast: what a fintech needs to know and do to succeed when working with credit unions. Just maybe knowing how to do that

How much do you make? Is it enough? A question for credit union boards: Are you paying your staff, especially c-suiters, enough to stay competitive

What happens when you throw a bunch of ex-Googlers into an office in San Mateo California? Enter Upstart, a new breed lending company that helps

How good a manager are you? Tell me: do you have a VP of digital assets? Didn’t think so. What exactly would such a position

How good a manager are you? Be honest now.  Do you have a systematic way of measuring how effectively you are leading? Or is it

Seth Brickman’s career includes the US Navy (remember Top Gun? That was his motivator). Then he landed at Microsoft, he co-founded a startup Nicolette which builds tools to

Buckle up, this will be a bumpy ride.

You know the numbers.  In just the first three quarters of 2021 the NCUA approved 117 mergers and there will be more this year. In

Is the company name pronounced Datava, Data-va, or, what’s your guess?

The company name flows much more smoothly off the tongue: Engageware.

Ask Very Good Security – a San Francisco based fintech – what it does that is different in terms of securing member data and the answer is

It’s called Array for good reason.  That’s because this fintech offers an arsenal — ok, an array – of credit score tools such as a a credit

Before the Russian invasion, Ukraine’s tech sector was a brilliant, bright spot in that Eastern European nation. By most tallies it brought in revenues around

Take a guess: how many of your members earn income from the Gig Economy?

The inaugural VIP Live event will become a Woodstock like meeting in this sense: yes, hundreds of thousands went to Woodstock but if you  asked

Build a fintech from the ground up with security in mind – especially and crucially if the fintech wants to work with credit unions.

Money talks. Fintechs are hungry for money.

Time travel back 20 years. Imagine going into a credit union or bank and asking for a personal loan for $500.

Boring. Old. Anachronistic.

How many loan applications does your credit union reject because of the applicant’s credit score?

NSF has become the new four letter within the financial industry.  While many institutions have grown dependent upon the $30 or so they charge a

To start the podcast we asked NCR executive Doug Brown the hard question: exactly what can mid-size and small credit unions do to stay alive

Brynn Ammon is on the podcast to tell us that it just isn’t true that old cores can’t learn new tricks – and she has

Can AI – artificial intelligence – be harnessed to build and strength member relations, indeed to know what this member is likely to do right

The name is pronounced CU Soul and know that the CUSO’s focus under CEO Jonathan Taylor is indeed on soulful solutions to member problems.

Crypto is now, it is happening.

Walt Agius knows credit union lending.  And he especially knows what credit unions need to to stay competitive in the 21st century. Consider this podcast

Put your brainstorming hat on. You’ll want it as you listen to this podcast that serves as a preview of the January 20, 2022 CU 2.0

BNPL.  Remember that because you soon will be using that abbreviation often.

Be bold. That is the loud message from Cameron Madill, CEO of PixelSpoke, an Oregon headquartered marketing agency that primarily serves credit unions.  He also

What you don’t know about digital marketing can be your undoing. That is 2021 fact.

If you had asked me ten years ago what the future was for corporate credit unions I probably would have said: they have one?

Some credit unions are making lots of very profitable member business loans.  Most aren’t.  In fact, by Mark Ritter’s count, maybe 300 of the nation’s

What are the chief tools of old school debt collectors? Phone and US mail.  Two problems. Nobody answers the phone when it’s an unknown number

Early in this podcast you will realize that  Alexey Krasnoriadtsev is a different kind of tech CEO.  For starters, this is a podcast where you

Meet Dora.  She just may change all that you think about mobile banking.

Irrelevance beckons. And it will swallow many credit unions whole. That is the message delivered by Andre Iervolino, a longtime credit union senior staffer who

Things are different today in financial services and, increasingly, there is a realization that we are not going back to “normal,” not later this year,

The language on the Finalytics.ai website is bold: “Our mission is simple: use technology to help financial institutions offer the same exceptional service they are known for

Be real – few credit unions can genuinely be all things to all members because how big would the institution have to be?

It’s tough out there.  That’s a paraphrase of how Jill Nowacki, a 20 year veteran of the credit union industry and presently CEO of Humanidei +

The future of banking just may be voice – but that will probably mean talking with a computer. Already tens of millions of Bank of

You know the horror stories – the educational loan burden keeps mounting for many millions and, frankly, the options for lessening that burden are not

She’s smart. She has around 20 years experience at Inclusiv, the association for community development financial institutions and its predecessor organization. And she has put

Go to the website for Otomo and here’s what jumps out at you: “Be the money platform people love. Turn any account holder into an avid user

Money woes. It sounds like the title of a blues song but, ask Peter Rice, Chief Banking Officer at Workers Credit Union in Massachusetts, and

Ask Kavita Singh – a vice president at payments company Payrailz – what’s a smart way to differentiate a credit union in a a competitive marketplace

You know the income of many of your members. Now here’s the big question: do you know what they are spending it on?

Kelli Ellsworth Etchison,  chief marketing officer and chief diversity officer at the $950 million, Lansing, Mich.-based LAFCU and a member of Michigan’s Black Leadership Advisory Council, and

Newsflash: ask the experts and they will tell credit union executives that a tidal wave of fraud very likely will be crashing into them and

Welcome to the CU2.0 doubleheader podcast where you will hear two perspectives on DEI and the industry.

You know Renee Sattiewhite. She’s CEO of the African American Credit Union Coalition (AACUC), has been a past guest on this podcast (episode 101), she

Now don’t you wish you had a magic decoder ring? There’s an alphabet soup in the podcast title. Let me decipher.

An elderly member contacts you.  He/she has a stack of medical bills, little in savings, but substantial equity in a home.  What are the options?

Jon Voorhees has spent his work life optimizing branch performance. He has headed initiatives where an institution added hundreds of branches and he has headed initiatives

You know the headline – in fact you could write the story on the explosion in digital banking transactions during the last pandemic year.

Consider this podcast everything you wanted to know about credit unions and their social media channels but were afraid to ask.  Or maybe you just

File this under trends that will rock the ground beneath your feet.  The next wave in financial services will be self-direction, says Vince Bezemer, head

It was the members’ personal stories that hooked Samira Rajan early in her employment at what then was known as the Bushwick Cooperative and now

Cathi Kim’s job title at Inclusiv, a trade association for community development credit unions, tells you why you need to listen to her. She’s Director

Latino Community Credit Union was founded in 2000 in Durham NC when the community was rocked by a wave of robberies – even murders –

PSCU called it a growing credit union threat.  CUNA Mutual called it one of the fastest growing malware threats. Security company Arctic Wolf has said there was a 520% increase

At 29, Randy Icelow said he was a temp worker for a bus company in California’s Central Valley and flashforward to now he is 38

The building still stands at 420 Notre Dame Avenue in Manchester NH.  That’s where the nation’s first credit union – St. Mary’s Bank – opened

Before logging into this call, I studied up on who John Herrera is.  He was born in Costa Rica, then came to the US to

Anil Aggarwal is an entrepreneur who knows a thing or two about providing venues where executives come together and good things happen.  He was co-founder of

CUNA is still at its “Open Your Eyes” to a credit union campaign and Teresa Freeborn is still heading the effort.  Regular listeners will remember

This is not an infomercial for Scienaptic, an AI vendor with a particular focus on lending. There are two guests on the podcast –  Eric Steinhoff,

On July 1, Sundie Seefried, longtime CEO of Partner Colorado Credit Union, makes a huge career change. On that day she resigns the credit union

You may think you have it tough managing a credit union in the pandemic. You need to talk with David Tuyo, CEO of University Credit

Every day there are four data breaches. And every year literally of billions of dollars are lost in various frauds that are fed by the

Sit back and listen. Over the next 45 minutes what you will hear is how a data geek thinks because Karan Bhalla, CEO of CU

Ask Ray Crouse, CEO of the roughly $250 million in assets Parsons Federal Credit Union, if he is helming an endangered institution and be ready

Lee Wetherington, director of strategic insight at Jack Henry, the big core maker (Symitar is theirs), has a picture in his head of the path

Are credit union members healthier?

Suddenly a lot of credit union CEO eyes are turned to small business as the financial institutions hunt for ways to bring in profitable business.

Don’t you wish you knew when a member is about to pop down a Chase credit card to buy a pricey pair of Nikes –

The pace of change at credit unions is quickening.  That’s the central message from Doug Brown, senior vice president and GM of Digital Banking at

A dirty secret inside credit unions is that many frontline workers – and very possibly most senior staff – just do not use their institution’s

Is now the time to bury the ATM?

Ask Larry Nichols, CEO of Member Driven Technologies, a Michigan based CUSO, what’s in the future for credit unions and he has a one word

Branches are not going away.  That’s a firm belief of Nathan Rogers, a longtime financial services executive who has spent many years in shared branching – a feature

Go big or go home.  That’s the bold message from investment banker Peter Duffy of Piper Sandler and for some years he has been in

Do it for me. That is exactly what more and more credit union members expect from their financial institution. Especially around payments.

Here’s the fast track to making members feel they are being sold to: offer them products and services they have no interest in or use

This is a special CU 2.0 Podcast where the aim is to take listeners inside the CU 2.0 Mastermind group where credit union executives and fintech executives

Most credit unions continue to wrestle with too many deposits and too few places to park that money profitably.  Call this Part 3 of the

Call this the best of times for digital member service company Glia and that is because, in the pandemic era, credit unions’ traditional member service

Call this Part 2 of our smarter lending for credit unions. The recent episode, #113, explored small business lending with Capiform’s Sherif Hassan. Listen here. This

PPP loans just may have awakened credit unions to the immense opportunity there is in small business lending.  That’s what Sherif Hassan, CEO of fintech

You remember Bank Transfer day, that 2011 movement that brought in perhaps one million new credit union members, possibly more. Something a lot bigger may be about to

No more cookie cutter solutions.  And put a branch in the member’s hands with mobile tools that allow the member to do pretty much anything

For how many years have you heard about omnichannel banking – and you also know not many institutions have done this more than pay lip

Paul Ablack knows big data and fintechs. He served as CEO at OnApproach, a big data company aimed at credit unions that was acquired by

What will blow your mind as you listen to this podcast is how savvy and smart the guest is. That’s Sahil Pankhaniya, a 20 year

How could we build a lending tool that anybody could use? That is the driving thought that led Sherif Hassan to form fintech Capiform and

Who will win: community banks or credit unions? War on. A keen observer is Ron Shevlin, diretor of research at Cornerstone Advisors and author of

Does your credit union have a future? There’s the blunt question. Welcome to the CU2.0 Podcast with your host Robert McGarvey. Today’s guest Jon Ogden,

When a credit union buys a community bank is that dancing with the devil? Welcome to the CU2.0 podcast with your host Robert McGarvey. Today’s

They just don’t talk well together. That’s the surprising conclusion in a report entitled “Surprising Disconnect Over Compliance and Secure Web Use at Financial Firms,”

Shane Butcher is a security guru at CUSO Ongoing Operations and lately has been busy helping numerous credit unions safely transition their employees to working from home.

Suddenly credit unions across the nation are ordering employees home, as part of the response to the coronavirus pandemic.  And that is triggering a tidal

Toke up – the CU2.0 Podcast is back with another look at cannabis and credit unions, a topic we last looked at a year ago

Want to grow your member base? Want to target particular kinds of members? Content is your friend, says Shondell Varcianna, a financial services veteran who

It just may be topic one in credit union c suites – how do we make more profitable loans? Matt Johnner of BankLabs – a

Passwords are broken. You know that. But do you know call centers are heading that way? Call centers are under attack by criminals. Smart criminals.

Credit unions are buying so many banks the Wall Street Journal refers to this as a “spree.” Just in the first eight months of 2018 there were

Can small credit unions survive? Carla Bienz is CEO of Partners 1st Credit Union in Fort Wayne IN – an institution where she has worked

There was a time when community financial institutions owned the home mortgage market. No more.  Fintechs dominate and mega banks aren’t far behind. Most credit

What would it be like to go from being Head, Digital Customer Experience at Lloyds Bank in the United Kingdom – a trillion dollar institution

Ask Allan Brown – a VP and GM, Digital Community Markets at Finastra – what keeps him up at night and his answer is simple:

Name the single most important IT system in your credit union. Spoiler alert: it’s not your core.  Not anymore. Who says that? Mike Hatch, a

Will your superior teller experiences guarantee your future? Believe that and – probably – you won’t want to hear this podcast on the rise of

One site to rule them all. This is the banking version of the Tolkien quest for the one ring that rules them all. Call this open banking

You have a successful product that puts small dollar loans in the hands of consumers who may have tattered credit but they need the money

Richard Crone is a longtime payments geek and when it comes to Libra, he has a particular spin.  It boils down to this: forget the

Buckle up for big, explosive ideas.  That’s what Douglas Hartung – senior director, business development & alliances at Diebold Nixdorf – specializes in and in

How does a credit union get heard in the marketing wars with Bank of America, Chase, and the other money center bruisers? Face an ugly

Welcome to episode 52 of the CU 2.0 Podcast. What are your members thinking about you? Say you don’t know and you are setting yourself up

Welcome to episode 51 of the CU 2.0 Podcast. Can a credit union serve more than one employer group? You know what today’s answer is

Welcome to episode 49 of the CU 2.0 Podcast. Take a guess. How many recurring payments does a typical consumer have set up, for how much

Welcome to episode 48 of the CU 2.0 Podcast. Circle the date, October 26. Las Vegas. That’s when Susan Mitchell, a longtime credit union consultant, is convening

Welcome to episode 47 of the CU 2.0 Podcast. Randy Karnes just may be the poster boy for the cooperative entrepreneur.  In the process, he may

Welcome to episode 46 of the CU 2.0 Podcast. In this podcast, Kordeleski tells why this is a time of immense, perhaps unprecedented opportunity for

Welcome to episode 45 of the CU 2.0 Podcast. In this podcast, you will hear his recipe for credit union success. Call this the credit

Welcome to episode 44 of the CU 2.0 Podcast. In this podcast, you’ll hear what killed off savings and loans and why credit unions escaped

Welcome to episode 43 of the CU 2.0 Podcast. Today is all about what credit unions need to do to survive and what leagues need

Welcome to episode 42 of the CU 2.0 Podcast. Today is all about fraud for credit unions. Elder fraud is big business. The FBI calculates last year’s losses

Welcome to episode 40 of the CU 2.0 Podcast. Today is all about the future of Credit Unions. At 30 he took over as CEO

Welcome to episode 38 of the CU 2.0 Podcast. Today is all about the future of banking and Credit Unions. Will your credit union be

Welcome to episode 37 of the CU 2.0 Podcast. Today is all about community development financial institutions. Do you want to know about community development

Welcome to episode 36 of the CU 2.0 Podcast. Today is all about Millenials and their thoughts on credit unions. You want more Millennial members.

Welcome to episode 35 of the CU 2.0 Podcast. Today is all about Gen Z and their thoughts on credit unions. Do you want the

Welcome to episode 34 of the CU 2.0 Podcast. Quick now, how much did financial institutions collect in overdraft fees in 2017?  The answer is $34.3

Welcome to episode 33 of the CU 2.0 Podcast. How long does it take your credit union to respond to a mortgage application with a

It’s the Credit Union podcast! CU 2.0 is excited to bring you the twelfth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast,

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the eleventh in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast,

It’s the Credit Union podcast! CU 2.0 is excited to bring you the tenth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast,

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the ninth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast,

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the eigth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the seventh in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the sixth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the fifth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the fourth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the third in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the second in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0

It’s the CU 2.0 podcast! CU 2.0 is excited to bring you the first in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0