Credit Union 2.0 Premiere Services

Content Curation

We’ll help you create compelling content to increase your digital visibility, attract new prospects and improve the digital experience of your members.

Digital Coaching & Social Media

We’ll work with you, your marketing, and your IT teams to seamlessly implement a digital-first strategy that fosters member loyalty and is scalable and repeatable.

Speaking & Workshops

Through our customized workshops, we provide in-depth training and analysis for all the members of your credit union team. We get real work done to tackle your CU’s priorities and challenges.

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2 days ago

Credit Union 2.0

***Spotlight Wednesday****
Name: Greg Bowman
My Title: Director of Technology
CU Name: Nymeo Federal Credit Union
Assets: $263M
Number of Members: 23K

When did you become Director of Technology and how long have you been in the industry?
I have been with Nymeo for a little over a year, but I started working in the Credit Unions industry in 1999 as a PC Technician. When you hear about how Banks and other industries treat their customers, I am glad to be in an industry with the philosophy of people helping people.

What is something you think your credit union does really well digitally?
We are not afraid of change and adopting newer technology. Our server environment is all virtual which allows us great flexibility and control. The burden of disaster recovery is greatly reduced, letting us concentrate on business applications rather than server infrastructure.

What is your favorite thing about your Credit Union?
Nymeo has a great team environment. All the departments truly work together to a common goal of helping the member. We have been able to avoid the pitfalls of office politics and departments silos, which lets everyone focus on the business needs of the company.

What do you wish your credit union did better digitally?
We went through a Fiserv core conversion a couple of years ago and we still have not given some areas enough attention. Although we offer an online lending application and online account opening, they are not up to the quality process our members deserve. While online banking and mobile are better, our members still do not receive the same quality experience online as they would in a branch.

What is the best career advice you have ever received?
I was the manager of a Little Caesars store while I was in college. One day the owner came in, shook my hand, and said “thank you for all the hard work”. He had a $50 bill folded up in the palm of his hand. That little gesture has stayed with me and helped define the working environment I want for my employees.

What is your biggest challenge for 2017?
We are focusing on fixing all the digital channels to ensure they are at a level we expect for our members. Finding the time and resources needed to fix and streamline all the channels seems very challenging. In addition to finding the internal resources needed, we will be dependent on the integration ability of our third party products. If they are not able to provide the level of integration we need, we will have to look for a new product while doing the best we can with what we have.
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