Atando Technologies solves business problems and streamlines processes with artificial intelligence (AI). Their four core competencies include:
- Conversational AI
- Process automation
- Advanced analytics
- Digital consulting
Atando Technologies’ primary goals include reducing contact center costs, improving customer satisfaction, and increasing sales. They manage this with a backbone of AI and automation, and they typically build solutions on top of partner technology platforms, taking on the heavy lifting for clients and providing ongoing support and consulting.
Founder Matt Kinney has over 20 years experience working in digital technologies at big banks (Bank of America, TD Bank, Wells Fargo, Ally Bank) and the IBM Watson Financial Services team. He started Atando Technologies primarily to take what he’s learned and apply it in the credit union space to help them solve those same complex business problems and deliver for their members. He works with credit unions now to identify the best achievable use cases where to apply conversational AI, RPA, and advanced analytics.