Capture More of the Member’s Wallet through Technology
Great consumer business are usually successful for one of three reasons:
Choosing Credit Union–Fintech Partnerships
Let’s get one thing clear: Credit unions are generally not known for their technology. It’s rarely the most innovative, convenient, or user friendly. In many cases, credit union technology is years (sometimes many!) behind competitors.
Is That Chatbot for Credit Unions Really AI-Powered?
Let’s be clear: the COVID-19 crisis has drastically increased consumer demand for chatbots. They keep you connected to your members while helping them with mundane issues like password resets, fee disputes, and minor banking needs.
Credit Unions Should Learn from the Rebirth of Retail
Last week I made a breakthrough in my relationship with my wife. We have been married 16 years and she finally felt secure enough to tell me something I have known for years. Kirk, she said, you are not a very good dresser. Frankly, most of the time you look like Ted Kennedy and Rodney […]
Climb Aboard the Contactless Revolution
What a difference a pandemic makes. Just six months ago when contactless payments came up, credit union c-suiters, most of them, yawned and dismissed it as a nice to have that hadn’t vaulted up to must have status. And besides, many hundreds of credit unions are signed up for Apple Pay, which gives users a […]
Opening a Credit Union Account During a Pandemic
I moved away from my college town about a year ago, but I was still clinging on to my old credit union account because the thought of transferring my bills, direct deposit, and savings filled me with dread. I had not even considered transferring until I bought a used bike in person, where I had […]
What Does the Rise in Cashless Payments Mean?
A meme made its way onto Forbes a couple of months ago. Somehow, we didn’t see it until this week. But the content bears repeating here: Who led your digital transformation? CEO CIO COVID-19 In the meme, option C is circled. If you don’t get the joke already, let me ruin it by explaining it […]
PPP Forgiveness: A Path Toward Digital Transformation
PPP Loan Forgiveness is here. The SBA plans to open it’s PPP Loan Forgiveness in the coming days. Is your bank ready to provide a member experience that enhances your current relationship? Join CU2 and Capiform on 7/28 as we show how implementing a digital PPP Loan Forgiveness option can set your credit union up […]
Why Digital Trust and Security Are a Credit Union’s Most Valuable Asset
What’s one of the most important things credit unions have over banks? A personal relationship with your members built on trust. Your member loyalty is borne of the trust they invest in your institution.
How to Get Your Employees to Survive and Thrive Working from Home during the Coronavirus Crisis – Webinar
What is the webinar about and what can attendees expect to learn? Leading Well, Remotely. Taking care of your organization during times of transition.