Credit Union Financial Education and Wellness Guide
The downloadable version of this guide is available here. Financial education and wellness are big topics these days. Anyone reading this guide has likely heard statistics about how many people live paycheck to paycheck or how few people have $600 socked away for an emergency. With ongoing talk of recession, high inflation, soaring consumer good […]
Dear Credit Unions: Financial Education Isn’t Enough
You’ve probably seen headlines that say things like “74% of Gen Z wants access to more financial education,” or “Gen Z isn’t financially literate (yet).” The gist of all these articles is the same: Young people say that financial literacy will alleviate some of their money problems. But let’s not pretend that financial education is […]
The Best Credit Union Liquidity Tools (to Generate Deposits)
It might be overblown to call it a “credit union liquidity crisis,” but there certainly is a pressing need for deposits. So, what can credit unions do? For starters, they can provide members with the tools they need to achieve their own financial goals. By helping members save, credit unions can guarantee themselves deposits. It’s […]
Death of a Member? The Best Solutions for Credit Unions
A percentage of credit union members pass away each year. Their accounts close and their assets transfer to inheritors. On top of grief, inheritors deal with the logistical nightmare of financial paperwork. This is not the most comfortable topic to discuss, but it’s still incredibly important. Read on to see how your credit union can […]
Retaining Deposits After Member Retirement (ft. Silvur)
Much ado is already being made about the great generational wealth transfer on the horizon. We’ve made some ado of it ourselves. But before the big wealth transfer even, there’s another one on the horizon: Retirees dramatically consolidate their FI relationships as they enter retirement because they want to simplify their lives and hold onto […]
2023: My Year in Review for Credit Union AI
By Kirk Drake In the rollercoaster realm of fintech, 2023 has been less of a gentle carousel and more of a loop-the-loop thrill ride. While my 2020 tome Financial: Helping Financial Executives Prepare for an Artificial World covered ChatGPT, even my crystal ball didn’t foresee the speed of AI developments in 2023. This year, AI […]
Credit Union Wealth Services and Investment Management Guide
Download the full guide here. This 2.0 Guide is intended to show the state of investment services providers and how they help credit unions provide wealth-building options for their members. It should also offer some perspective about why digital investment platforms are necessary for credit unions to compete with fintech and big bank providers. Wealth […]
Credit Union Buy Now, Pay Later (BNPL) Guide
Download the full guide here. This UI/UX 2.0 Guide is intended to show the state of Buy Now, Pay Later (BNPL) in the U.S. It should also offer some perspective about why BNPL deserves more attention as a growth channel, why digital and installment payment options are important, and which providers your credit union can […]
Credit Union UI/UX and Mobile Banking Guide
Download the full guide here. This UI/UX 2.0 Guide is intended to show the state of mobile banking in the U.S. It should also offer some perspective about why mobile banking deserves more attention as a growth channel, why UI and UX are important, and which providers your credit union can trust to improve your […]
Credit Union CRM and CXM Guide
Download the full guide here. Customer Relationship Management (CRM) and Customer Experience Management (CXM) both share the primary goal of improving and managing interactions with members. Although they focus on different aspects of member relationships, they complement each other, and their integration can lead to a more comprehensive understanding of a credit union’s members. CRMs […]