Guides - CU 2.0

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Get market trends, analysis, and provider ratings for key credit union technologies in our 2.0 Guides.

Banking habits are changing. The way banking services are provided must change, too.

Payments

From rewards and loyalty, to cross-border transactions, to P2P capabilities, processing, and even crypto, payments are critical to the financial world. This guide will help you take your payments to the next level with the technology of the future.

Data Analytics

Data analytics can unlock a whole new world of growth, efficiency, and profitability… when done well, that is. This guide will help you take your data analytics partnership strategy to the next level with the technology of the future.

Fintech Lending

Credit unions are losing market share to fintechs that lend faster, smarter, and completely digitally. This guide will help you find partners that will help you level the playing field and compete with AI, automation, and more..

Home Lending

Mortgages, refinances, HELOCs, home improvement loans, and more fall under the “home lending” umbrella. This guide will help you find technologies, partners, and strategies to expand or augment your home lending portfolio.

Checking 2.0

Do you offer only basic checking? Or does your checking account add value with perks, rewards, high interest rates, and more? This guide will help you find vendors that can improve deposits, cross-sell, educate, and so much more.

Buy Now, Pay Later

Buy Now, Pay Later, or BNPL, lets consumers pay for large purchases in installments. In the last few years, BNPL has become a massive consumer preference, yet only recently can credit unions provide that option to their members.

Digital UI/UX

Your mobile app is now your brand’s #1 touchpoint. Today, higher rated mobile apps correlate with increased growth and performance. How does your app stack up? Are you looking for a new look or new provider?

AI Member Service

Is your contact center wait time too high? Do you want to deploy a chatbot? AI will transform how members interact with credit unions, from self-service chatbots to contact center automation.

AI Lending

Curious about AI decisioning? Want to see where else AI appears in the lending process? This guide will help you understand key vendors, strategies, and the technologies they use in AI-powered lending.

Blockchain & DeFi

Cryptocurrency isn’t the only credit union technology powered by blockchain. This guide will show you which fintechs use blockchain to member improve authentication times, rewards, and more.

SMB Services

Want to bring in new business accounts (or better support existing ones)? This guide will show you which fintechs help you provide loans, accounting, insurance, EWA, and more to your SMB members.

CRM & CXM

CRMs and CXMs both contribute to credit union income and the member experience. This guide will show you the difference between the two platforms and which fintechs will help you connect better with your members.

Investment Services

Want to stem the tide of outgoing deposits to Robinhood, Acorns, and other investment apps? This guide will show you which fintechs let you offer modern wealth management products to your members.

Strategic Planning

Reliable growth and improvement almost always starts with a strategic plan. This guide will show you which strategic planning facilitators are suitable for (and specialize in) credit unions.

Custom Software Development

Do you have specific needs? Would you prefer a bespoke solution instead of an out-of-the-box fintech product? This guide will help you find a custom software development firm that understands (and has worked with) credit unions.

Financial Education & Wellness

Want to provide your members with tools, support, and resources to improve their financial lives? This guide shows which fintechs can accomplish that. It also explains what each vendor does and give tips on how to evaluate them.

Coming Soon...

Keep an eye on this section! Our forthcoming guides include:

Text (SMS) Providers; Connectors and Integrators; Compliance and Security; and Financial Education and Wellness.