Free Decision Kit: member security platform

Real-time card security your members control.

A modern member security platform gives members instant, self-service debit card control, and can help your credit union reduce fraud losses, chargebacks and contact center calls.

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Six sections in one PDF, sent to your inbox: the category landscape and vendor map, buy box, Kasasa SureLock brief, 90-day pilot roadmap, ROI model and an examiner readiness checklist.

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The state of member security platforms in credit unions

Most credit unions have card on/off. Few members know it exists.

Member security platforms have moved from early-adopter novelty to mainstream expectation. Most credit unions above $500M in assets offer some form of card lock and unlock, but adoption between $250M and $500M is uneven, often blocked by core and processor integration complexity and limited IT bandwidth. The vendor field has shifted too: Fiserv's acquisition of Ondot folded card controls into its digital banking stack, and CO-OP's rebrand to Velera repositions CardNav inside a broader payments ecosystem.

That consolidation means credit unions on non-Fiserv cores or outside the Velera network increasingly need processor-agnostic options. The framing has changed as well. Security is moving from a back-office loss-prevention line to a member-facing value proposition, and some credit unions now market card controls as a checking benefit. Boards are asking to see fraud-loss reduction alongside member satisfaction.

Category trends

Where the category is heading

Card-not-present fraud is rising

Debit card fraud losses at community financial institutions have climbed since the pandemic, with card-not-present fraud a growing share (industry-reported).

Self-service controls are now expected

Real-time, self-service card controls have shifted from nice-to-have to table stakes, driven by feature parity at neobanks and large national banks.

Fraud controls are a board topic

Boards are asking credit unions to quantify fraud-loss reduction and to show the member-facing controls they offer, not just back-office fraud detection.

Vendor consolidation is reshaping options

CO-OP's rebrand to Velera and Fiserv's absorption of Ondot are narrowing the standalone vendor field, pushing credit unions to evaluate processor-agnostic alternatives.

Security is becoming a product benefit

Credit unions are bundling card security features into premium checking tiers as a retention and differentiation strategy, treating fraud tools as a member-facing product.

What the data says about debit card fraud and member security

$12.4B

Total U.S. debit card fraud losses in 2023

Federal Reserve Payments Study, publicly reported

60%

Share of card fraud from card-not-present transactions in 2023

Nilson Report, publicly reported

47%

Consumers who say they would switch financial institutions after a fraud incident if the response was poor

Javelin Strategy & Research, publicly reported

Why legacy fraud tools fall short for members

Most credit unions have fraud tools. What they lack is tools that work at the member level. Buried features, integration gaps and invisible security erode trust on your most-used product.

Buried features, low adoption

Legacy card on/off tools sit deep in digital banking menus, so most members never find them and the fraud-loss benefit never shows up. The feature exists; the adoption doesn't.

Integration complexity stalls deployment

For mid-size credit unions, the biggest deployment barrier is making a card security platform work across their specific core and card processor combination. It's solvable, but only with the right vendor.

Fraud calls flood the contact center

When members can't lock their own cards, every fraud scare becomes an inbound call, and volume spikes just when member trust is most fragile. Self-service lock and unlock is one of the most direct ways to deflect those calls.

Everything your exec team needs to decide on member security platforms

The kit has six sections. Get it as a PDF in your inbox, or read the highlights on this page.

01 Category landscape and vendor map

A vendor-neutral overview of the member security platform market, including how consolidation among Fiserv, Velera and others is reshaping your options.

02 The vendor-agnostic buy box

Eight criteria for evaluating any member security platform, written to hold up in a board presentation. They apply to every vendor, not just the featured partner.

03 Featured partner brief: Kasasa SureLock

A structured profile covering integration model, deployment timeline, proof points, risk factors and questions to ask before you sign, including where SureLock may not fit.

04 The 90-day pilot roadmap

A phase-by-phase plan from vendor agreement through member launch, including UAT, staff training and member communication milestones.

05 ROI model and scenarios

Three illustrative scenarios (conservative, base and optimistic) for a $750M credit union with 30,000 active debit cards, covering fraud loss, call center and retention lines.

06 Examiner readiness checklist

A plain-language checklist that maps platform capabilities to cybersecurity and fraud risk topics, so you can prepare documentation before your next exam.

Evaluation criteria

The minimum buy box for any member security platform vendor

These criteria apply to every vendor in this category. Don't sign with any partner until you can check all eight. The status column shows Kasasa SureLock's current standing, based on vendor-stated claims and CU 2.0 analysis.

Real-time card lock and unlock in mobile and online banking ✓ Met

Core and card processor integration breadth, no core conversion ✓ Met

Member experience with no separate app download ✓ Met

Reg E compliance and support for your dispute workflow ✓ Met

Deployment within 90 days for standard core and processor setups ✓ Met

Proven fraud-loss reduction data from live credit union deployments ! Unconfirmed

Dedicated community FI onboarding and support team ✓ Met

Transparent pricing that scales with asset size or member count ! Unconfirmed

From board approval to live members in 90 days

Days 1–30

Integration and compliance

Sign the vendor agreement and confirm integration specs for your core and card processor.
Begin API configuration and integration discovery with the Kasasa technical team.
Have compliance review member disclosures, card lock terms and Reg E alignment.
Hold the project kickoff with your Kasasa onboarding manager to set success metrics and the launch timeline.
Start the staff training curriculum and internal communication plan.

Days 31–60

UAT and staff readiness

Complete the core and processor integration and begin user acceptance testing in a sandbox.
Finalize the member experience in digital banking: placement, messaging and self-service flows.
Train frontline and contact center staff on SureLock features, FAQs and escalation paths.
Prepare launch communications: email, in-app messages, branch signage and social posts.
Soft launch with employees and a beta member group to test the full experience.

Days 61–90

Go live and measure

Launch Kasasa SureLock to all members across digital banking channels.
Run a member awareness campaign with targeted communications and in-app prompts.
Track adoption, lock and unlock activity and contact center volume weekly.
Hold a 30-day post-launch review with Kasasa to document early results and fixes.
Set ongoing reporting: monthly fraud-loss impact, adoption rates and member satisfaction.

ROI model: illustrative only

The ROI case in one number

These figures are illustrative only, for a $750M credit union with 30,000 active debit cards and $180,000 in annual debit card fraud losses, assuming a 20% fraud-loss reduction. Run the same math on your own card portfolio before you take it to your CFO and board.

$36,000

Estimated annual fraud-loss reduction in the base scenario: 20% of $180,000

Illustrative only. Your results will vary. Contact center savings and member retention value aren't shown, because they depend on call volumes, costs and attrition data that only your credit union has.

What your exec team will ask before they approve

We already have card on/off in our digital banking platform. Why add a separate product?

Built-in card controls are often buried in menus and lightly promoted, so members rarely use them and the fraud-loss impact stays small. The question isn't whether you have the feature; it's whether members use it and whether it produces measurable loss reductions. If adoption is under 20% and fraud losses are flat or rising, the built-in tool isn't doing its job.

What if we decide Kasasa SureLock isn't the right fit?

That's a reasonable position, and you shouldn't choose a vendor just because it's featured in this kit. CardNav by CO-OP (now Velera) fits credit unions embedded in the Velera processing network, and SHAZAM BOLT$ is worth evaluating on the SHAZAM network. The buy box criteria apply to all of them equally.

How do we make the ROI case when fraud losses vary year to year?

Frame it around three lines, not one. Direct fraud-loss reduction is the headline, but contact center savings and member retention are more predictable and easier to model with your own data. Member attrition after fraud events is a real cost that many CFOs undercount. The kit's ROI model gives your CFO three scenarios to test against your card portfolio.

What will examiners want to see on member-facing fraud controls?

Cybersecurity and fraud risk are long-standing exam topics, but what your examiner expects is theirs to say, so ask. Adoption metrics, lock and unlock activity reports and a clear member communication plan help you show that you manage fraud risk proactively. The kit's examiner readiness checklist helps you prepare that documentation.

How do we check that Kasasa SureLock works with our core and card processor?

Ask first. Kasasa's sales and technical teams can confirm supported cores and processors directly. The platform uses API-based integrations with core and card processing environments common among credit unions, and Kasasa manages the integration work (vendor-stated). If you're on a less common core and processor combination, validate compatibility early, before pricing and contract terms.

Is Kasasa SureLock sold standalone, or do we need other Kasasa products first?

The featured partner brief flags this as a risk factor. SureLock is part of Kasasa's broader ecosystem, which includes reward checking, savings and loan products. Confirm with Kasasa whether it can be deployed on its own and what bundling requirements, if any, apply. The answer matters for pricing and for vendor concentration risk if you already use Kasasa for other programs.

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Bring the decision to your exec team.

Get the kit: the buy box, Kasasa SureLock brief, ROI model and 90-day pilot roadmap in one PDF.

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All adoption and usage statistics are labeled as vendor-stated or publicly reported. ROI figures are illustrative only; your results will vary. Pricing and contract terms must be confirmed directly with the vendor. See our Methodology and Disclosures pages.

Content on this page is for informational purposes only and doesn't constitute financial, legal or regulatory advice. CU 2.0 isn't a broker-dealer, investment advisor or registered financial institution. Featured partners may compensate CU 2.0.