Which Credit Union Jobs Are in Danger of Being Automated by AI?
As credit unions evaluated AI in recent years, the buzz around job automation shifted from hopeful to urgent. When the original post ran in 2022, AI was still emerging. Now, in 2025, advanced AI tools are part of everyday workflows—even in slower‑adopting sectors like ours. It’s time to revisit which roles are changing…and what you […]
Nuance in the Credit Union Industry
At CU 2.0, we look at a lot of different fintechs. It’s our “thing,” so to speak. Often, this means that we’re looking at organizations that aren’t household names—startups, bespoke solutions, newer CUSOs, and companies that are testing the credit union waters.
AI Questions Answered for Credit Unions
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in July 2021. It is not intended to be comprehensive—rather, it will provide a cursory introduction to AI for credit unions. Join our next Brainstorm Event here!
What to Look for in Banking and Finance AI
This is an excerpt from FinAncIal: Helping Financial Executives Prepare for an Artificial World. Grab your copy here! In the previous chapter, I showed various uses of AI in modern products and services. I hope that gives you an idea about what AI has been used for in other industries. More importantly, I hope that […]
Do You Trust AI for Member Service at Your Credit Union?
When I thought my old 4×4 finally kicked the bucket last month, I started looking at new cars. But car salespeople have a reputation for being pushy and not entirely trustworthy. So, I browsed dealer inventories online, and whenever I wanted more info, I asked their chatbot. I loved it! It was surprisingly human. And […]
When the Credit Union “Human Advantage” Adds Up to Zilch
By Robert McGarvey For CU2.0 Ask credit union senior executives how they plan to beat banks and – I have heard this every time I have asked – they say “our people.” They elaborate that their people are good, kind, caring credit union people, from the community, and this will be the deciding weaponry in […]