Increasing Customer Connections Through Digital Transformation
Credit Unions pride themselves on customer service and being “customer intimate.” They are pioneers of brickand-mortar, customer-centric innovations such as branch greeter stations and branches that look more like an Apple store than a traditional bank. Providing great customer services and “knowing” our members is a large part of what the Credit Union movement is […]
On the Digital Transformation Journey with Partners FCU’s CEO
By Robert McGarvey For Credit Union 2.0 “We are not moving fast enough. We need to move 2x or 4x faster,” said John Janclaes, CEO of the $1 billion Partners Federal Credit Union headquartered in Burbank, CA. In a wide ranging interview, Janclaes revealed exactly why he had put the credit union on what he […]