Digital Transformation: How Automating Member Support Leads to Growth
Even before COVID-19, consumers have increasingly turned toward chatbots to help them with digital requests. Now that social distancing and work-from-home policies are normal, the chatbot trend is accelerating.
How many new members leave your credit union in the first 100 days?
This blog has been updated for 2020. New member acquisition costs and average attrition rates have changed some of the math involved, but the end result is largely the same. Is your credit union looking for new member growth? Are Millennials and Gen Z key to your long-term viability? If you are like most credit […]