Even before COVID-19, consumers have increasingly turned toward chatbots to help them with digital requests. Now that social distancing and work-from-home policies are normal, the chatbot trend is accelerating.
And it makes sense. Chatbots automate member support, leading to:
- Decreased call center volume
- 24/7 availability for member engagement
- Cross-selling opportunities
- Member acquisition
Join CU 2.0 and Verloop on November 5th, 11:30 AM EST for a discussion about how to automate your member support—and how it leads to growth.