CU 2.0 Podcast 28: Patrick Conway PCUA on Lobbying and Much More

Welcome to episode 28 of the CU 2.0 Podcast.

Consider this podcast a crash course on credit union lobbying, 2019 style. Our instructor: Patrick Conway, CEO of the Pennsylvania Credit Union Association, a very large league with upwards of 370 members.

PCUA lobbies both in Harrisburg, the state capital and in Washington, DC.

A lot of what PCUA does, however, could be considered credit union education. For instance, PCUA has played a lead role in the new Philadelphia ID card – designed to give Philadelphia residents a low-cost ID card. Will it be adequate for opening a new account at a credit union? That’s still being sorted out and PCUA is in the mix, offering education and counsel to its members.

PCUA is doing likewise with cannabis banking, a topic of significant interest to Pennsylvania credit unions.

Along the way we also talk about credit unions haves and the have nots and, in Pennsylvania, assured Conway, the big credit unions offer plenty of assistance to smaller institutions.

Other topics on the agenda: credit union tax exemption, the CUNA-league relationship, and what credit union can do to win greater consumer acceptance.

This is a rich podcast.  Give it several listens.

Listen here.

credit union podcast

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CU 2.0 Podcast 27: Hakan Nordfjell Gemalto on New Account Fraud

Welcome to episode 27 of the CU 2.0 Podcast.

You want to make new account opening easy and fraudsters want to exploit that loophole to rob your credit union.

That is the gist of today’s podcast with Hakan Nordfjell, head of digital banking at Gemalto. He tells about fraudster tricks and also the way financial institutions are fighting back.

He also warns that all your personal information is on the dark web and ready for fraudsters to exploit. PII – personally identifiable information – just isn’t enough to open new accounts securely today. You need more weapons. Nordfjell tells what.

This is information you need to know to protect your institution in what could be called the New Account Opening Wars.

Who’s winning?

Listen here.

Hakan Nordfjell, head of digital banking at Gemalto

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CU 2.0 Podcast 26: Carl Memnon, COO Grain Technology on an End to Overdraft Fees

Welcome to episode 26 of the CU 2.0 Podcast.

Just say no more to overdraft fees. And make this decision good for your members and also good for your credit union. You may even grab a few customers away from Chase and the other money center banks.

That’s the promise of fintech startup Grain Technology.

In this podcast Grain co-founder and COO Carl Memnon tells about the company’s proprietary algorithm that lets it devise strategies for making fast loans to users who are about to trigger an overdraft charge and to also help those users find easy ways to start saving.

The latter is the why behind the company’s name – users will see their assets and their credit score grow “grain by grain,” said Memnon.

Memnon also talks about being in the Arizona fintech sandbox and the benefits for a small startup in playing in this sandbox.

Grain is actively seeking to align with credit unions that want to offer its overdraft protection service to members. In the podcast, Memnon tells about the benefits to credit unions but a big plus is having cool technology that in effect lets the member know they will see no more overdraft fees.

Listen up, you’ll find plenty of interest in this podcast.

Listen here.

BTW, the sirens you’ll hear are ambient noise in New York where Memnon was during the call.  If you’ve spent any time in New York you won’t even hear the siren. I couldn’t scrub it out so decided just to enjoy the New York moments.

 

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CU 2.0 Podcast 25: Joe Bergeron on Vermont Credit Unions

It’s the Credit Union podcast! CU 2.0 is excited to bring you the twenty-fifth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast, regular interviews with credit union leaders, thinkers, movers, shakers and more.

Say congratulations to Joe Bergeron – he’s in his 40th year of service to Vermont credit unions and he presently serves as CEO of the Association of Vermont Credit Unions where he has a close up view of the issues and ideas that rock his state’s 19 credit unions, which vary in size from a $1billion+ institution to tiny ones.

In this podcast, Bergeron also talks about the relationship between the state leagues and CUNA, state government and the federal, and how small credit unions sometimes matter way beyond their size.

For a topical hook, he also talks about CUNA’s GAC and what Vermont credit unions get from that confab.

It’s a wide-ranging talk with an eye always planted on the future.

Listen to this podcast here.

credit union leagues

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CU 2.0 Podcast 24: John Pembroke, CUES on the Talent War

It’s the Credit Union podcast! CU 2.0 is excited to bring you the twenty-fourth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast, regular interviews with credit union leaders, thinkers, movers, shakers and more.

It’s a war for talent. That’s the flat out statement of John Pembroke, CEO of CUES, the organization that probably knows the most about senior level and board level recruitment at credit unions.

The good news: Pembroke in this podcast offers up plentiful tips to help credit unions win the talent war.

The bad news: the war is real and many credit unions just aren’t winning, in the war for talent, in efforts to diversify the board, in efforts to field a board that is suited to leading an organization that increasingly is tech-centric.

That’s why you must listen to this podcast.

credit union podcast cues

Check out other podcasts in the series here!