CU 2.0 Fintech Friday: Posh Technologies

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Posh Technologies to discuss all things credit union, fintech, and digital innovation.

Last time we spoke, Posh has grown considerably, in both member services and capital. Posh Technologies is still harnessing the power of AI and machine learning to provide chatbots for banks, credit unions, and other industries. But “chatbots” might not be the best term…

Over 30% of call center conversations start with normal or frequently asked questions. There’s no reason why people should have to repeatedly field those kinds of calls—it would be far more convenient and cost-effective to offload that burden onto a conversational AI customer service agent.

Plus, if that AI customer service agent could do more? Well, now we’re talking. Posh’s chatbots (there’s that word again) are available 24 hours per day, 7 days per week to offer companies:

  • Call deflection
  • Self-service
  • Lead generation

And no, Posh isn’t selling a unicorn. There’s actually a product out there and running. Right now, Posh is working on optimizing their product specifically in the member services area, such as improving telephone banking, and website messaging. All automated, all easier than pressing buttons on your phone, or trying to get a hold of one of your valuable employees over email. Did we mention that it’s available 24/7?

Credit Union Fintech Snapshot: Posh Technologies

Top 3 Problems Solved

  1. Natural language processing
  2. AI and machine learning in banking
  3. Automated customer service

Posh Technologies Founder: Karan Kashyap

Posh Technologies Market Strategy

Community banks and Credit Unions

Credit Union Fintech: Posh Technologies in the News

How Posh got its start

Conversational interfaces make financial operations easier

Interested in seeing more fintech entrepreneurship? Check out the CU 2.0 fintech infographic, Death by 1,000 Cuts. You can see firsthand the impact fintechs have had on the credit union industry, as well as how fintech innovation can improve your income statement, balance sheet, interest margin, services, and more.

Credit Union 2.0 believes fully in the power of credit union and fintech partnerships. With the shared goal to redefine multifaceted financial services models look like to members, more credit unions are looking to partner with forward-leaning fintechs.

If you want to learn more about credit union–fintech partnerships, click here.

CU 2.0 Fintech Friday: Coalesce AI

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Coalesce AI to discuss all things credit union, fintech, and digital innovation.

fintech partnerships

Coalesce.ai helps credit unions introduce the power of AI and machine learning into their operational ecosystem. Their platform utilizes User-Defined Machine Learning, which allows clients to train Coalesce.ai’s automation platform how to gain expertise in a certain set of tasks.

Coalesce.ai’s systems helps credit unions and financial industries reduce error and increase efficiency while saving time. By reducing or eliminating the possibility for human error and the necessity for manual labor, Coalesce.ai lets ten credit union employees accomplish the work of a hundred.

For credit unions, Coalesce.ai found that “the operations of a financial services firm like a credit union today requires—especially in the middle and back office—a lot of tedious, manual, repetitive work: opening spreadsheets, scanning emails, filtering through PDF documents. And with this new AI technology, we’ve been able to automate the way that some of that gets done at credit unions.”

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CU 2.0 Fintech Friday: Hound Software

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Hound Software to discuss all things credit union, fintech, and digital innovation.

CU2.0 credit union fintech partnership innovation

Hound Software accomplishes workflow automation for credit unions. They partner with credit unions, for whom they collect, integrate, and analyze member data. From there, they initiate and direct an automated workflow to guide members through relevant services.

Hound Software focuses on customer satisfaction and experience. Through data collection and analysis, they strengthen relationships between credit unions and their members. Hound Software helps credit unions stay in front of their members so they stay engaged and satisfied.

Hound Software’s primary roles are in customer retention, revenue management, and upselling. Hound Software helps credit unions create multiple-stage processes and workflows on the fly. Hound Software also integrates with communications, analytics, and machine learning systems to keep your credit union smart and well-connected.

If this sounds like an intriguing credit union–fintech partnership, check out the video and Hound Software snapshot below!

Credit Union Fintech Snapshot: Hound Software

Top 3 Problems Solved

  1. Customer retention
  2. Revenue management
  3. Upselling

Hound Software Founder: Manrique Feoli

Hound Software Market Strategy

Credit unions, financial institutions, commercial businesses.

Credit Union Fintech: Hound Software in the News

Hound Software debuts in Florida

Interested in seeing more fintech entrepreneurship? Check out the CU 2.0 fintech infographic, Death by 1,000 Cuts. You can see firsthand the impact fintechs have had on the credit union industry, as well as how fintech innovation can improve your income statement, balance sheet, interest margin, services, and more.

Credit Union 2.0 believes fully in the power of credit union and fintech partnerships. With the shared goal to redefine multifaceted financial services models look like to members, more credit unions are looking to partner with forward-leaning fintechs.

If you want to learn more about credit union–fintech partnerships, click here.

CU 2.0 Fintech Friday: PayByCar

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Pay By Car to discuss all things credit union, fintech, and digital innovation.

CU2.0 credit union fintech partnership, credit union fintech innovation

PayByCar is a payment system that streamlines purchases made in and from cars. Instead of going through the often-clunky process of handing a debit or credit card back and forth between driver and cashier.

In-vehicle purchases exceed $200bn yearly. From toll roads to car washes, drive-through coffee stands to fast food restaurants, paying on the go accounts for a significant portion of daily purchases. If you can imagine paying at the pump with an E-Z Pass, then you’re on the right track to understanding PayByCar.

PayByCar allows people to forego the usual card- or phone-based transaction. PayByCar transponders reduce in-vehicle transaction times by eliminating the need of a middleman.

Credit unions who wish to partner with PayByCar can offer their members a simple, easy payment system for in-vehicle transactions. In-vehicle payment systems are a growing technology with increasing demand. Giving members an in-vehicle payment option can reduce their transactional friction and increase their appreciation for their credit union’s services.

If this sounds like an intriguing credit union–fintech partnership, check out the video and PayByCar snapshot below!

Credit Union Fintech Snapshot: PayByCar

Top 3 Problems Solved

  1. In-vehicle payments
  2. In-vehicle transaction times
  3. Drive-through sales

PayByCar Founder: Kevin Condon

PayByCar Market Strategy

Credit Unions and individual drivers.

Credit Union Fintech: PayByCar in the News

PayByCar simplifies in-vehicle payments

PayByCar partners with E-Z Pass

Interested in seeing more fintech entrepreneurship? Check out the CU 2.0 fintech infographic, Death by 1,000 Cuts. You can see firsthand the impact fintechs have had on the credit union industry, as well as how fintech innovation can improve your income statement, balance sheet, interest margin, services, and more.

Credit Union 2.0 believes fully in the power of credit union and fintech partnerships. With the shared goal to redefine multifaceted financial services models look like to members, more credit unions are looking to partner with forward-leaning fintechs.

If you want to learn more about credit union–fintech partnerships, click here.

CU 2.0 Fintech Friday: Reggora

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Reggora to discuss all things credit union, fintech, and digital innovation.

fintech reggora, credit union fintechs

Reggora is an appraisal management platform. They speed through the property appraisal process in a fraction of the time that it usually takes.

One of the keys to Reggora’s platform is they automate a good deal of the appraisal process. Usually, a lender or loan officer will try to find an appraiser who specializes in the type of property being appraised. Then, it takes more time for the appraiser to meet the lender on their schedule.

Reggora addresses the long wait times for appraisals by using an Uber-like algorithm to match lenders and qualified appraisers. Reggora uses a database of thousands of appraisers. Their algorithm finds the most qualified appraiser nearby who fits with the lender’s schedule.

Overall, Reggora is able to accomplish in only a few days what usually takes a couple weeks to finish. Credit unions can use Reggora to help them streamline their mortgage experience.

If this sounds like an intriguing credit union–fintech partnership, check out the video and Reggora snapshot below!

Credit Union Fintech Snapshot: Reggora

Top 3 Problems Solved

  1. Appraisal speed
  2. Mortgage experience
  3. Finding qualified appraisers

Reggora Founder: Brian Zitin

Reggora Market Strategy

Credit Unions and other mortgage lenders

Credit Union Fintech: Reggora in the News

Reggora helps both lenders and appraisers

Reggora enters the real estate technology arena

Interested in seeing more fintech entrepreneurship? Check out the CU 2.0 fintech infographic, Death by 1,000 Cuts. You can see firsthand the impact fintechs have had on the credit union industry, as well as how fintech innovation can improve your income statement, balance sheet, interest margin, services, and more.

Credit Union 2.0 believes fully in the power of credit union and fintech partnerships. With the shared goal to redefine multifaceted financial services models look like to members, more credit unions are looking to partner with forward-leaning fintechs.

If you want to learn more about credit union–fintech partnerships, click here.