The Credit Union 2.0 blog gives you all the tools you need to see the forest for the trees.
You have a successful product that puts small dollar loans in the hands of consumers who may have tattered credit but they need the money and you want to save them from predatory lenders who may charge interest upwards of 100% APR.
Your product usually involves loan rates of 24 to 36% APR.
Much better for the consumer.
And you have 11 other credit unions offering your loans.
Continue reading “CU 2.0 Podcast 56: Ben Morales, QCash, and the Hunt for Financial Wellness”
Richard Crone is a longtime payments geek and when it comes to Libra, he has a particular spin. It boils down to this: forget the talk about crypto currency. Libra fundamentally is a pre-paid account and because it is a Facebook effort, it has reach into some 2.1 billion daily users of Facebook tools (Facebook, Instagram, WhatsApp, Messenger, etc.).
Continue reading “CU 2.0 Podcast 55: Richard Crone on Libra, Live From DN Intersect”
Buckle up for big, explosive ideas. That’s what Douglas Hartung – senior director, business development & alliances at Diebold Nixdorf – specializes in and in this podcast he discusses Libra, bringing financial services to the globe’s underbanked and unbanked, and the exciting idea that just maybe all a person needs to send money anywhere on the planet is a smart phone.
Continue reading “CU 2.0 Podcast 54: Douglas Hartung on Libra, Live From DN Intersect”
How does a credit union get heard in the marketing wars with Bank of America, Chase, and the other money center bruisers?
Face an ugly reality: You can’t win.
No way, no how.
Unless you change the rules of engagement.
Continue reading “CU 2.0 Podcast 53: West Community Credit Union”
Welcome to episode 52 of the CU 2.0 Podcast.
What are your members thinking about you? Say you don’t know and you are setting yourself up for failure. Say you do know and, no, you haven’t asked them because you, well, just know and you are on the fast track to extinction.
If you want to know what your members think and need, ask them.
That’s where LiveSurvey comes in. A credit union owned CUSO – developed by MAPS Credit Union in Oregon – LiveSurvey’s mission is providing realtime, instant feedback from members that lets credit unions better chart their next actions to better serve members.
When is the last time your credit union surveyed members? How many responded? Did you get anything useful?
LiveSurvey grew out of MAPS own needs. The credit union faced the horns of a dilemma. On one side were very pricey, consultant driven survey products. On the other side, there are inexpensive – even free – Internet tools. Neither gave MAPS the solution it wanted and out of that grew LiveSurvey.
About 25 credit unions now use LiveSurvey which gives them the ability to query members as they wish and on whatever topic they choose.
Prices range from $500 to $1000 monthly.
Who better to help you take the next steps to grow your credit union than existing members – who when asked right will tell you what they like and what they don’t.
MAPS make it easy and inexpensive to know.
Every credit union needs to be doing this or similar. It’s a competitive world out there and this is crucial intel. And it’s yours to gather if you just ask for it.
LiveSurvey CEO David Deckelmann tells all about it in this brisk podcast.