The Synergistic Power of CUCopilot and MS Copilot: A Game-Changer in Credit Union Operations
By Kirk Drake In the world of financial technology, especially within the credit union sector, navigating the maze of tools and platforms can be both an opportunity and a challenge. Today, we’re diving into why your credit union should not only use MS Copilot but also think about integrating it with CUCopilot. The value here […]
AI vs AI: Effectiv’s Battle Against Fraud in Credit Unions
You can’t fight fire with fire, or so the saying goes. But in reality, there are niche cases where that is the exact prescription. As West Coasters, CU 2.0 is more than aware of that… But this isn’t about BCP or disaster recovery! This is about risk, fraud, and artificial intelligence (AI). Read on to […]
Vertice AI and the “Hunter vs Farmer” Sales Question
During the last great recession, nobody trusted banks. Financial experts extolled the virtues of credit unions on national television. Credit unions gained 1% market share. Recently, several high-profile banks failed and sent shockwaves through the financial world. The biggest beneficiaries of scared consumers were the largest banks. Credit unions were barely affected. Clearly, credit unions […]
The CU 2.0 AI Lending and Decisioning Guide
Download the complete guide here. This 2.0 Guide is intended to show the state of Artificial Intelligence (AI) and how it powers lending in the U.S. It should also offer some perspective about why using AI-powered lending is necessary for credit unions to compete with fintech and big bank lenders in the next few years. […]
The CU 2.0 AI Member Service Guide
Download the complete guide here. This 2.0 Guide is intended to show the state of artificial intelligence (AI) as it pertains to the role of member service. It should offer some perspective about why using AI-powered member service solutions will help credit unions offer self-help options, improve their digital service, and scale their contact centers. […]
Open Banking Solutions and Credit Union Collections
For several years throughout the pandemic, delinquency rates were low. And by low, we mean low low. However, in 2022, we’re starting to see signs that delinquencies are charge-offs are increasing. Of course, there are numerous factors about why delinquencies are rising. And there are many ways that credit unions can support their members as […]
Which Credit Union Jobs Are in Danger of Being Automated by AI?
According to a 2017 Gallup survey, 73 of US adults believed that AI will “eliminate more jobs than it creates,” but only 23% worried about losing their own jobs. Clearly, people understand the theoretical capabilities of AI… but is there a disconnect when it comes to how it will affect them?
Nuance in the Credit Union Industry
At CU 2.0, we look at a lot of different fintechs. It’s our “thing,” so to speak. Often, this means that we’re looking at organizations that aren’t household names—startups, bespoke solutions, newer CUSOs, and companies that are testing the credit union waters.
Autonomous Banking Powered by AI-Based Tools
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in January 2022. It’s not intended to be comprehensive—rather, it will provide a quick look at emerging trends in autonomous and AI-based banking technology. In this session, the expert panel discusses the advantages and limitations of AI and the role […]
Branch Location Strategy and TerraStrat
Fintechs and neobanks are going branchless. And, while it’s a compelling move, it leaves out those who prefer their banking in person. For better or for worse, that includes a lot of credit union members.