Open Banking Solutions and Credit Union Collections

Open banking solutions fintech and credit union collections from cu 2.0

For several years throughout the pandemic, delinquency rates were low. And by low, we mean low low. However, in 2022, we’re starting to see signs that delinquencies are charge-offs are increasing. Of course, there are numerous factors about why delinquencies are rising. And there are many ways that credit unions can support their members as […]

Which Credit Union Jobs Are in Danger of Being Automated by AI?

credit union ai automation vs jobs

According to a 2017 Gallup survey, 73 of US adults believed that AI will “eliminate more jobs than it creates,” but only 23% worried about losing their own jobs. Clearly, people understand the theoretical capabilities of AI… but is there a disconnect when it comes to how it will affect them?

Nuance in the Credit Union Industry

Nuance communications fintech for credit unions from cu 2.0

At CU 2.0, we look at a lot of different fintechs. It’s our “thing,” so to speak. Often, this means that we’re looking at organizations that aren’t household names—startups, bespoke solutions, newer CUSOs, and companies that are testing the credit union waters.

Autonomous Banking Powered by AI-Based Tools

Autonomous banking and self driving finance from otomo finn ai and cu 2.0

This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in January 2022. It’s not intended to be comprehensive—rather, it will provide a quick look at emerging trends in autonomous and AI-based banking technology. In this session, the expert panel discusses the advantages and limitations of AI and the role […]

Branch Location Strategy and TerraStrat

credit union branch location strategy from terrastrat and cu 2.0

Fintechs and neobanks are going branchless. And, while it’s a compelling move, it leaves out those who prefer their banking in person. For better or for worse, that includes a lot of credit union members.

How to Fix Credit Union Call Center Inefficiencies

Credit union conversational AI from Finn and CU 2.0

Call centers are a necessary evil. Members call contact centers usually when they’re already upset or frustrated about something, and then they’re put through a slow, inefficient, and time-intensive resolution process.

Credit Unions, SIEM, and AI

Credit union siem managed and powered by ai from adlumin and ongoing operations

The use cases for Artificial Intelligence (AI) in credit unions is growing rapidly. From faster, better loans to automated banking, and everything in between.

AI Questions Answered for Credit Unions

Credit union ai questions and answers from cu 2.0

This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in July 2021. It is not intended to be comprehensive—rather, it will provide a cursory introduction to AI for credit unions. Join our next Brainstorm Event here!

Everything* You Need to Know About Finn AI (*Almost)

Finn AI chatbot for credit union and bank NLP

If you wanted to know about plan prices, integrations, or time to deployment, then Finn AI is the only source for that. However, if you want to know more about the organization, what they do, and how they do it, you’re in the right place.

What to Look for in Banking and Finance AI

Banking credit union and finance AI from cu 2.0

This is an excerpt from FinAncIal: Helping Financial Executives Prepare for an Artificial World. Grab your copy here! In the previous chapter, I showed various uses of AI in modern products and services. I hope that gives you an idea about what AI has been used for in other industries. More importantly, I hope that […]