Balancing Stronger Security with Member Experience

Credit union identity protection from Cozera id-go and cu 2.0

Two monumental figures loom large these days: $4 billion in consumer identity protection costs (like LifeLock), and a whopping $40 billion institutional burden to cover the fraud, and that doesn’t even include the cost of cybersecurity to combat fraud. So how do credit unions continue to add layers of security without also adding more complexity […]

Credit Union Financial Advisors Are Losing to TikTok (feat. Wellthi)

credit union financial advisor losing to social media

There are more than 141 million Millennials and Gen Zers. Gen Alpha is just coming into banking age now that youth accounts are taking off. This is a really, really big market. It’s nearly half of the United States’ population. And credit unions are doing a historically bad job of catering to them. In fact, […]

Financial Health, Organization, and LifeTidy: A Credit Union Opportunity

LifeTidyRocket mortgage financial health for credit unions

Should credit unions care about their members’ financial health? Should they provide any tools to help with it? If you answered “yes” to either of those questions, you should keep reading. If you answered “no,” then you should read this guide, change your mind, and then come back here and continue reading. Now, it’s time […]

Sparrow Powers Credit Union Student Loans

sparrow powers credit union student loans

Most credit unions don’t offer student loans and they don’t want to. Often, credit unions will point students towards a major national lender (i.e. Sallie Mae) in return for a small finder’s fee. This doesn’t give students many options or a good experience. Furthermore, it leaves a lot on the table for credit unions. There’s […]

The CU 2.0 AI Member Service Guide

credit union chatbot ai member service guide

Download the complete guide here. This 2.0 Guide is intended to show the state of artificial intelligence (AI) as it pertains to the role of member service. It should offer some perspective about why using AI-powered member service solutions will help credit unions offer self-help options, improve their digital service, and scale their contact centers. […]

How Can Credit Unions Use Analytics to Improve the Member Experience?

credit union data analytics and member experience panel and cu 2.0 brainstorm event

This blog is based on an expert discussion at our Summer 2022 Brainstorm Event. Register to attend our next one now! Credit unions have been historically slow to react to technological innovations, but that could change with data. Data analytics can help to monitor, operate, and enhance the member experience. That is, if they can access […]

January Is Humanizing Post-Charge Off Collections

january fintech logo post charge off collections for credit unions debtsy

Nobody wants to fend off calls from collectors. Not only are those phone calls notoriously ineffective, but they also seriously annoy consumers… and often damaging their relationships to associated institutions.

Datava and the Power of Personalization

Credit union member personalization from datava and cu 2.0

Credit unions used to differentiate through the member experience. When members walked into the branch, they were greeted by name with a smile. They got the best rates and terms.