How Can Credit Unions Use Analytics to Improve the Member Experience?

credit union data analytics and member experience panel and cu 2.0 brainstorm event

This blog is based on an expert discussion at our Summer 2022 Brainstorm Event. Register to attend our next one now! Credit unions have been historically slow to react to technological innovations, but that could change with data. Data analytics can help to monitor, operate, and enhance the member experience. That is, if they can access […]

January Is Humanizing Post-Charge Off Collections

january fintech logo post charge off collections for credit unions debtsy

Nobody wants to fend off calls from collectors. Not only are those phone calls notoriously ineffective, but they also seriously annoy consumers… and often damaging their relationships to associated institutions.

Datava and the Power of Personalization

Credit union member personalization from datava and cu 2.0

Credit unions used to differentiate through the member experience. When members walked into the branch, they were greeted by name with a smile. They got the best rates and terms.

Improving Credit Unions Rewards Programs

Improving credit union rewards programs with revenew

Like most Americans, I use rewards cards almost exclusively. Whether cash back, travel perks, or discounts at national and local businesses, I some of the money I spend to come right back to me.

Investment Accounts for Kids: Where Credit Unions Fit In

Credit unions provide best investment accounts for kids through the Unest app

Don’t work at a credit union, but like what you see? Head to UNest to open an investment account for your kids today! Most of my friends and I are so close to 40 that it looks blurry now. Most of us have kids (I don’t) and multiple app-based investment accounts (I do). Naturally, there’s […]