Have you heard of the Dunning-Kruger Effect? It describes a tendency for people to misevaluate their own knowledge or competence on a subject. Experts underestimate themselves—and for laypersons to assume they know way more than they do.
Online banking is a dynamic and ever-changing landscape. Since Paul Fiore and Digital Insight launched and dominated the market almost 20 years ago, the marketplace has morphed, changed, and innovated. Yet, in some ways, things haven’t changed at all. Online banking is still the most dominant member connection point. Aside from the credit union’s website, […]
By Robert McGarvey For Credit Union 2.0 The Citi 2018 Mobile Banking Study told us what we should already have known: consumers love a decent mobile banking app. And they use it a lot. How often? Citi said that mobile banking apps come in third, after only social media apps and weather. That’s based upon a survey […]