This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in July 2021. It is not intended to be comprehensive—rather, it will provide a cursory introduction to credit union CEO strategy.
Following the 2020 U.S. election, legislative priorities are expected to shift with a stronger focus on protecting consumers personal finances, establishing stricter disclosure requirements, and changing, or eliminating, overdraft fees. These actions will have a significant impact to the operations and income for credit unions.
Wow. 2020 managed to pack a decade of excitement into the span of a single year. Interestingly, it also packed several years worth of digital transformation into a few months at the beginning of the pandemic. Credit unions began by closing branches, leaning heavily on their digital channels… and continued to lean on digital even […]
Even before COVID-19, consumers have increasingly turned toward chatbots to help them with digital requests. Now that social distancing and work-from-home policies are normal, the chatbot trend is accelerating.
How to Get Your Employees to Survive and Thrive Working from Home during the Coronavirus Crisis – Webinar
What is the webinar about and what can attendees expect to learn? Leading Well, Remotely. Taking care of your organization during times of transition.
Do you need a fast, scalable, PPP loan forgiveness platform? Learn how to create a member-driven process for PPP loan forgiveness. In this webinar, Capiform and CU 2.0 will discuss: Required documentation and calculator Process automation opportunities How to provide a friendly, member-driven experience throughout Do your small business members know what documents and information […]
54% of small businesses expect their Paycheck Protection Program loan forgiven according to a recent survey by the National Federation of Independent Business. In this webinar Capiform and CU 2.0 discussed: How technology can help credit union’s face the challenges associated with the administration, audit and forgiveness stages of the Paycheck Protection Program loans. How […]
As of this writing, the COVID-19 quarantine appears to have flattened the curve somewhat and discussions have shifted to how things will reopen. Many credit unions have been in crisis management mode for many weeks, and while they have felt the impacts on day to day operations with branch closures and remote workers, the financial […]
The American Customer Satisfaction Index (ACSI) is an annual survey conducted by the University of Michigan’s Ross School of Business. It measures consumer satisfaction with the goods and services provided across a broad range of industries. This last year, the survey found that banks surpassed credit unions in customer satisfaction. While it certainly doesn’t sound […]
The credit union industry is changing, whether we like it or not. We speak with members over social media. We automate tedious processes. Some of us are experimenting with AI. These technology trends are going to continue. And they’ll continue to affect our industry.