2021 Credit Union Technology Trends to Watch

Wow. 2020 managed to pack a decade of excitement into the span of a single year. Interestingly, it also packed several years worth of digital transformation into a few months at the beginning of the pandemic.

Credit unions began by closing branches, leaning heavily on their digital channels… and continued to lean on digital even after reopening. Now, more members than ever use online and mobile banking. Branch visits are fewer and farther between.

All of this raises the question: How can credit unions continue to be there for members when they can’t physically be there? How can your technology create the same friendly, safe experience that in-branch visits typically provide?

Read on to see eight technology trends that credit unions should keep a close eye on (especially in the face of the coronavirus).

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Digital Transformation: How Automating Member Support Leads to Growth

Even before COVID-19, consumers have increasingly turned toward chatbots to help them with digital requests. Now that social distancing and work-from-home policies are normal, the chatbot trend is accelerating.

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PPP Forgiveness: A Path Toward Digital Transformation

PPP Loan Forgiveness is here. The SBA plans to open it’s PPP Loan Forgiveness in the coming days. Is your bank ready to provide a member experience that enhances your current relationship?

Join CU2 and Capiform on 7/28 as we show how implementing a digital PPP Loan Forgiveness option can set your credit union up for the coming digital transformation that members will demand.

Date: 7/28 at 11:30am-12pm EST
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How to Get Your Employees to Survive and Thrive Working from Home during the Coronavirus Crisis – Webinar

What is the webinar about and what can attendees expect to learn? 

Leading Well, Remotely. Taking care of your organization during times of transition.

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PPP Loan Forgiveness Updates and Automation Opportunities – Webinar

The Paycheck Protection Program Flexibility Act of 2020 brings new guidance to the loan forgiveness process. The new act introduces leniency in the form of extended loan periods and new standards for employee compensation.

But despite this new flexibility, the hard part is still to come:

Handling forgiveness requests will be tedious, complex, and difficult. However, it doesn’t have to be. Credit unions can simplify the PPP loan forgiveness process for their small business members with member-driven design elements:

  • Automation
  • Streamlined, intuitive UI/UX
  • Transparency and gamification

Join Capiform and CU 2.0 for a webinar to discuss updates in documentation and submittal, automation opportunities, and improving the member experience. View the recording here!

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