2021 Credit Union Technology Trends to Watch
Wow. 2020 managed to pack a decade of excitement into the span of a single year. Interestingly, it also packed several years worth of digital transformation into a few months at the beginning of the pandemic. Credit unions began by closing branches, leaning heavily on their digital channels… and continued to lean on digital even […]
Digital Transformation: How Automating Member Support Leads to Growth
Even before COVID-19, consumers have increasingly turned toward chatbots to help them with digital requests. Now that social distancing and work-from-home policies are normal, the chatbot trend is accelerating.
Is That Chatbot for Credit Unions Really AI-Powered?
Let’s be clear: the COVID-19 crisis has drastically increased consumer demand for chatbots. They keep you connected to your members while helping them with mundane issues like password resets, fee disputes, and minor banking needs.
Why Credit Unions Need to Implement Artificial Intelligence
The pillar of the Credit Union industry is member service. Credit Unions have strong relationships with their members and strive to do what is right. It is a common misconception that Artificial Intelligence will remove the human aspect from banking with a Credit Union. In reality, AI is an opportunity to deepen those already strong […]
CU 2.0 Fintech Friday: Coalesce AI
It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Coalesce AI to discuss all things credit union, fintech, and digital innovation. Coalesce.ai helps credit unions introduce the power of AI and machine learning into their operational ecosystem. Their platform utilizes User-Defined Machine Learning, which allows clients to train Coalesce.ai’s automation platform how to […]
CU 2.0 Podcast: Series 14 – AI for Credit Unions Part 2
It’s the Credit Union podcast! CU 2.0 is excited to bring you the fourteenth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast, regular interviews with credit union leaders, thinkers, movers, shakers and more. Today’s topic is talking about the real credit union mission. Today’s subject is AI for credit unions. Welcome […]
CU 2.0 Podcast: Series 13 -AI for Credit Unions
It’s the Credit Union podcast! CU 2.0 is excited to bring you the thirteenth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast, regular interviews with credit union leaders, thinkers, movers, shakers and more. Today’s topic is talking about the real credit union mission. Welcome to AI, Part 1 in the CU2.0 Podcast series. Next […]
When the Credit Union “Human Advantage” Adds Up to Zilch
By Robert McGarvey For CU2.0 Ask credit union senior executives how they plan to beat banks and – I have heard this every time I have asked – they say “our people.” They elaborate that their people are good, kind, caring credit union people, from the community, and this will be the deciding weaponry in […]