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The Credit Union 2.0 Blog


New technologies, fintechs, and strategies for credit unions.

 

 

Category: Call Centers

Posted on July 10, 2020July 9, 2020 by Zeke Hudson

Common Causes of Poor Phone and Voice Quality

You’ve been there before… you’re in the middle of a meeting, a conference, or just a phone call with a member…

Continue reading “Common Causes of Poor Phone and Voice Quality” →

Posted in Call Centers, Epik
Tagged Poor phone call quality, poor voice quality
Posted on February 4, 2020February 4, 2020 by Zeke Hudson

How to Fix Bad VoIP Quality at Your Call Center

Almost nobody uses copper POTS lines anymore. And those who do probably won’t for long. (More on that later.) Instead, everyone is going digital with voice over internet protocol (VoIP).

Continue reading “How to Fix Bad VoIP Quality at Your Call Center” →

Posted in Call Centers
Tagged How to fix bad VOIP quality
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