How to Fix Bad VoIP Quality at Your Call Center

Almost nobody uses copper POTS lines anymore. And those who do probably won’t for long. (More on that later.) Instead, everyone is going digital with voice over internet protocol (VoIP).

But flashy technology doesn’t always work as well as the old school stuff. So, when your credit union—or your call center—starts experiencing call quality issues on your VoIP line? Well, that’s when it’s time to optimize your VoIP network.

We found five tips to help you improve VoIP quality at your credit union here. Good luck, and good (network) health!

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