Go Digital or Perish: The J.D. Power Survey
The annual J. D. Power U.S. Retail Banking Satisfaction Survey is out, and most years that is an occasion for a big yawn among credit union executives. Why? Because the report usually is a scorecard of how the big six banks are faring. And who else cares about that?
Trust over Internet Protocol and Digital ID
What do AI titans like IBM, payments giants like MasterCard, and blockchain wizards like CULedger have in common? They’re all working together to advance global standards for secure digital ID.
Recommended PPP Loan Documentation for Forgiveness
Guidance from the SBA has been relatively spotty, but that shouldn’t deter lenders from providing PPP loans. Many businesses need them to survive—and the extra loan income can help credit unions weather this recession!
SBA Loan Forgiveness: Eligibility Requirements and the Good Faith Certification
Paycheck Protection Program (PPP) loans aren’t a blank check. They can be used only for certain expenses like payroll, mortgage/rent, and other basic needs. And without following proper steps, they can’t be forgiven.
How Credit Unions Can Become PPP Lenders
As a credit union, you know that our communities are built around the success of individuals and their small businesses. They need your help now more than ever in the face of the COVID-19 Pandemic. You can give them the safety net they need by becoming a Payroll Protection Program (PPP) Lender. The first sum […]
Should Credit Unions Outsource Statements and Notices During COVID-19?
COVID-19 took North America by storm, and the U.S. is the heaviest hit in the world. To combat the spread of the coronavirus, many credit unions are encouraging remote work. Some have closed branches entirely.
The Best Way to Convert POTS to VoIP
In the next couple of years, AT&T and Verizon plan to begin sunsetting their analog telephone service. They’ll support only digital communications, and fiber will replace copper. This affects far more than a few rural, residential landlines, too. This change is a big one, and it has longstanding implications for major organizations like credit unions. […]
Replacement Strategies for Copper Telephone Service (POTS Sunset)
In 2017, the FCC gave the go-ahead to telecom providers to sunset their Plain Old Telephone Service (POTS) lines. In many states, the change has already begun. In others, the retirement of copper lines is just around the corner. AT&T and Verizon have plans to discontinue support for POTS lines across much of the country […]
Copper Lines (POTS) May Soon Go Extinct
Here’s something you may not have known: copper telephone lines are going extinct. In fact, top U.S. carriers like AT&T and Verizon have already outlined plans to discontinue copper landline service in nearly half of the U.S. And those plans were approved in 2017. The reality is that copper lines are expensive to install and […]
Is Zoom Safe for Credit Unions?
Almost every business where employees can work remotely have shuttered brick and mortar operations. Even credit unions have been closing their branches to prevent the spread of the COVID-19 pandemic. As organizations move to remote work, they’re moving to Zoom’s video calling to stay connected. But is Zoom safe for credit unions?