Autonomous Banking Powered by AI-Based Tools
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in January 2022. It’s not intended to be comprehensive—rather, it will provide a quick look at emerging trends in autonomous and AI-based banking technology. In this session, the expert panel discusses the advantages and limitations of AI and the role […]
Fintech Partnership and Consolidation
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in January 2022. It’s not intended to be comprehensive—rather, it will provide a quick look at emerging trends in credit union and fintech partnerships and consolidation. An increasing number of credit unions are embracing fintech partnership. These partnerships are key […]
Crypto for Credit Unions: Blockchain, Crypto, and DeFi
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in January 2022. It’s not intended to be comprehensive—rather, it will provide a quick look at emerging trends in credit union cryptocurrency, blockchain, and DeFi. Cryptocurrency is making an explosive entrance into the world of finance. However, it’s been around […]
Support Fintech and Vendor Solutions Better with SD-WAN
Our drive to focus on the technologies that drive credit unions forward and increase their market share has a downside:
January Is Humanizing Post-Charge Off Collections
Nobody wants to fend off calls from collectors. Not only are those phone calls notoriously ineffective, but they also seriously annoy consumers… and often damaging their relationships to associated institutions.
How to Fix Credit Union Call Center Inefficiencies
Call centers are a necessary evil. Members call contact centers usually when they’re already upset or frustrated about something, and then they’re put through a slow, inefficient, and time-intensive resolution process.
Business Messaging, Credit Unions, and Connecting with Members
In the credit union industry, everything should come back to serving members. If you’re not doing that, then what’s the point?
Buy Now, Pay Later (BNPL) and Credit Unions
Buy Now, Pay Later (BNPL) is the biggest payments trend that credit unions aren’t using. That needs to change ASAP.
Can Credit Unions “Win” by Gamifying Banking?
Gamification is the strategy of adding game-like elements to non-game things. The goal is to increase engagement, and it works.
Otomo, Self-Driving Finance, and Generating Non-Interest Income for Credit Unions
There’s technology people use because they must, and there’s technology people use because they want to. Usually, there’s very little overlap between them… Usually.