January Is Humanizing Post-Charge Off Collections
Nobody wants to fend off calls from collectors. Not only are those phone calls notoriously ineffective, but they also seriously annoy consumers… and often damaging their relationships to associated institutions.
How to Fix Credit Union Call Center Inefficiencies
Call centers are a necessary evil. Members call contact centers usually when they’re already upset or frustrated about something, and then they’re put through a slow, inefficient, and time-intensive resolution process.
Business Messaging, Credit Unions, and Connecting with Members
In the credit union industry, everything should come back to serving members. If you’re not doing that, then what’s the point?
Buy Now, Pay Later (BNPL) and Credit Unions
Buy Now, Pay Later (BNPL) is the biggest payments trend that credit unions aren’t using. That needs to change ASAP.
Can Credit Unions “Win” by Gamifying Banking?
Gamification is the strategy of adding game-like elements to non-game things. The goal is to increase engagement, and it works.
Otomo, Self-Driving Finance, and Generating Non-Interest Income for Credit Unions
There’s technology people use because they must, and there’s technology people use because they want to. Usually, there’s very little overlap between them… Usually.
ALL NEW – Technology Trends in the Credit Union Industry for 2022
Let’s face it… The past two years have required tons of leadership, dynamic management teams, creative problem solving, and lots of hard work.
2021 Fintech 2.0 Awards
Each year, CU 2.0 recognizes fintechs that have improved credit union technology and the member experience. For our first annual awards in 2021, we honor fintechs in 3 areas: Mobile banking experience; Conversational banking; and Member-facing technology. We’ll discuss what each category means and why we chose it. The links above point to our deeper […]
5 Common Mobile UI/UX Mistakes in Credit Union Apps (with Examples)
Have you heard of the Dunning-Kruger Effect? It describes a tendency for people to misevaluate their own knowledge or competence on a subject. Experts underestimate themselves—and for laypersons to assume they know way more than they do.
Metrics to Monitor on Your Institution’s Website
By Dylan Bloniarz, soon-to-be graduate from St. Edwards University’s Master’s program in Digital Marketing and Data Analytics. This blog is about credit union web design. He is currently redesigning his credit union’s website. You may find the original post here. Your credit union could have the best-designed website in the world… But without tracking the proper […]