MnCUN Interviews: CU 2.0’s Kirk Drake Shares How to Future Proof Your Credit Union
CU 2.0 Founder Kirk Drake stopped by the Studio Lounge to discuss his keynote (Future Proof Your Credit Union) and his breakout session (Trust Through Your Browser). We focused on his breakout session topic on how credit unions can build trust in person and transfer that to their online browser for deeper engagement. Fascinating stuff […]
MRDC 2.0 And Your Credit Union
By Robert McGarvey For CU2.0 A new report from RemoteDepositCapture.com makes plain that mRDC now is a must for credit unions. Declared the report: “mRDC is no longer a competitive differentiator, but instead a ‘must-have’ offering Financial Institutions need simply to remain competitive.” Without mRDC you just may not be competitive. That’s a stinging reality. This claim, incidentally, is underscored by a […]
Wrestling with Your Digital Talent Gap
By Robert McGarvey For CU 2.0 Wake up to a frightening reality: very probably your credit union is falling behind in the race for digital talent and that just may be a sound of impending doom. Consulting firm CapGemini, working with LinkedIn, recently issued a report on The Digital Talent Gap and the takeaways […]
Rating the Mobile Banking Apps: How Do Credit Unions Fare?
By Robert McGarvey For Credit Union 2.0 The good news for credit unions in this year’s MagnifyMoney survey of mobile banking apps: Many do very, very well, even against money center bank competition. The bad news: Mobile banking apps, suggests MagnifyMoney, “have reached middle age.” That means, per MagnifyMoney, “overall, apps haven’t appreciably improved.” They have entered an […]
Why MRDC Hasn’t Fulfilled Its Promise
By Robert McGarvey For Credit Union 2.0 A new research report from Javelin on “Why Digital Banking Often Fails to Reduce Offline Volume” has an infographic that just popped my eyes. The subject: “Reasons Why Consumers Avoid Mobile Banking and Turn to the Branch or ATM for Check Deposits.” Javelin offers answers but, first, why do […]
What’s Not In Your Members’ Mobile Wallets
By Robert McGarvey for Credit Union 2.0 Two stats jump out of a PSCU and Javelin report entitled “The Credit Union Guide to Opportunities in IoT, Biometrics and E-commerce.” Credit union members love their smartphones -80.9% own one. That’s roughly comparable to big bank customers – 88.4% of them own a smartphone. Where credit union members falter however […]