The leaves are falling. The smell of warm toner is in the air. Yup—it’s budget season, which means it’s also time for credit union strategic planning.
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in July 2021. It is not intended to be comprehensive—rather, it will provide a cursory introduction to credit union CEO strategy.
What is a credit union strategic planning process and why should you use one? What kinds of topics should you discuss? Who should be involved? If you are a new credit union executive or are thinking of doing your first credit union planning session, read on! This article outlines the process and methodology that other […]
Following the 2020 U.S. election, legislative priorities are expected to shift with a stronger focus on protecting consumers personal finances, establishing stricter disclosure requirements, and changing, or eliminating, overdraft fees. These actions will have a significant impact to the operations and income for credit unions.
Wow. 2020 managed to pack a decade of excitement into the span of a single year. Interestingly, it also packed several years worth of digital transformation into a few months at the beginning of the pandemic. Credit unions began by closing branches, leaning heavily on their digital channels… and continued to lean on digital even […]
PPP Loan Forgiveness is here. The SBA plans to open it’s PPP Loan Forgiveness in the coming days. Is your bank ready to provide a member experience that enhances your current relationship? Join CU2 and Capiform on 7/28 as we show how implementing a digital PPP Loan Forgiveness option can set your credit union up […]
How to Get Your Employees to Survive and Thrive Working from Home during the Coronavirus Crisis – Webinar
What is the webinar about and what can attendees expect to learn? Leading Well, Remotely. Taking care of your organization during times of transition.
As of this writing, the COVID-19 quarantine appears to have flattened the curve somewhat and discussions have shifted to how things will reopen. Many credit unions have been in crisis management mode for many weeks, and while they have felt the impacts on day to day operations with branch closures and remote workers, the financial […]
The American Customer Satisfaction Index (ACSI) is an annual survey conducted by the University of Michigan’s Ross School of Business. It measures consumer satisfaction with the goods and services provided across a broad range of industries. This last year, the survey found that banks surpassed credit unions in customer satisfaction. While it certainly doesn’t sound […]
Strategic planning is one of my all-time favorite activities. There is nothing better than getting management teams and boards offsite, out of their routines, and thinking about the future. As an entrepreneur, I live in the tomorrow as soon as we paint its future. When I worked at a credit union, our planning process was […]