PPP Loan Forgiveness is here. The SBA plans to open it’s PPP Loan Forgiveness in the coming days. Is your bank ready to provide a member experience that enhances your current relationship?
Join CU2 and Capiform on 7/28 as we show how implementing a digital PPP Loan Forgiveness option can set your credit union up for the coming digital transformation that members will demand.
Date: 7/28 at 11:30am-12pm EST
Continue reading “PPP Forgiveness: A Path Toward Digital Transformation”
What is the webinar about and what can attendees expect to learn?
Leading Well, Remotely. Taking care of your organization during times of transition.
Continue reading “How to Get Your Employees to Survive and Thrive Working from Home during the Coronavirus Crisis – Webinar”
Although we’re not quite halfway through the year yet, January this year feels like a lifetime ago. With the Covid-19 pandemic, everything changed. So, given that credit unions have been closing branches, digital channels reign supreme, and members have dealt with threats to their lives and livelihoods…
Now’s a great time to look at our predictions at the beginning of the year to see what changed.
Read on to see seven technology trends that credit unions should keep a close eye on (especially in the face of the coronavirus).
Continue reading “2020 Credit Union Technology Trends to Watch”
As of this writing, the COVID-19 quarantine appears to have flattened the curve somewhat and discussions have shifted to how things will reopen. Many credit unions have been in crisis management mode for many weeks, and while they have felt the impacts on day to day operations with branch closures and remote workers, the financial and budget impacts are just now beginning to be felt.
The immediate future is uncertain, and yet credit unions must plan and execute to keep our business, communities, and members’ lives moving forward. Many of the credit union leaders have spoken about the stressful challenges of balancing member, employee, and credit union needs in this chaotic time.
This guide has some suggested methods that we have found in various circumstances and organizations over many years at credit unions, startups, and mature companies. These approaches have helped us navigate previous recessions as well as other business interruptions or market changes.
Continue reading “Credit Union Recession Guide”
The American Customer Satisfaction Index (ACSI) is an annual survey conducted by the University of Michigan’s Ross School of Business. It measures consumer satisfaction with the goods and services provided across a broad range of industries.
This last year, the survey found that banks surpassed credit unions in customer satisfaction.
While it certainly doesn’t sound the death knell for credit union claims of better member experience, it raises some interesting questions—and serious concerns. And, in many ways, it reminds us that digital transformation is still a pressing need in the financial realm.
Continue reading “Customer Effort, Member Experience, and Credit Union Digital Transformation”