CU 2.0 Fintech Friday: Coalesce AI

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Coalesce AI to discuss all things credit union, fintech, and digital innovation.

fintech partnerships

Coalesce.ai helps credit unions introduce the power of AI and machine learning into their operational ecosystem. Their platform utilizes User-Defined Machine Learning, which allows clients to train Coalesce.ai’s automation platform how to gain expertise in a certain set of tasks.

Coalesce.ai’s systems helps credit unions and financial industries reduce error and increase efficiency while saving time. By reducing or eliminating the possibility for human error and the necessity for manual labor, Coalesce.ai lets ten credit union employees accomplish the work of a hundred.

For credit unions, Coalesce.ai found that “the operations of a financial services firm like a credit union today requires—especially in the middle and back office—a lot of tedious, manual, repetitive work: opening spreadsheets, scanning emails, filtering through PDF documents. And with this new AI technology, we’ve been able to automate the way that some of that gets done at credit unions.”

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CU 2.0 Fintech Friday: Hound Software

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Hound Software to discuss all things credit union, fintech, and digital innovation.

CU2.0 credit union fintech partnership innovation

Hound Software accomplishes workflow automation for credit unions. They partner with credit unions, for whom they collect, integrate, and analyze member data. From there, they initiate and direct an automated workflow to guide members through relevant services.

Hound Software focuses on customer satisfaction and experience. Through data collection and analysis, they strengthen relationships between credit unions and their members. Hound Software helps credit unions stay in front of their members so they stay engaged and satisfied.

Hound Software’s primary roles are in customer retention, revenue management, and upselling. Hound Software helps credit unions create multiple-stage processes and workflows on the fly. Hound Software also integrates with communications, analytics, and machine learning systems to keep your credit union smart and well-connected.

If this sounds like an intriguing credit union–fintech partnership, check out the video and Hound Software snapshot below!

Credit Union Fintech Snapshot: Hound Software

Top 3 Problems Solved

  1. Customer retention
  2. Revenue management
  3. Upselling

Hound Software Founder: Manrique Feoli

Hound Software Market Strategy

Credit unions, financial institutions, commercial businesses.

Credit Union Fintech: Hound Software in the News

Hound Software debuts in Florida

Interested in seeing more fintech entrepreneurship? Check out the CU 2.0 fintech infographic, Death by 1,000 Cuts. You can see firsthand the impact fintechs have had on the credit union industry, as well as how fintech innovation can improve your income statement, balance sheet, interest margin, services, and more.

Credit Union 2.0 believes fully in the power of credit union and fintech partnerships. With the shared goal to redefine multifaceted financial services models look like to members, more credit unions are looking to partner with forward-leaning fintechs.

If you want to learn more about credit union–fintech partnerships, click here.