It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Hound Software to discuss all things credit union, fintech, and digital innovation.
Introducing Hound Software
Most financial institutions deal with a wide variety of critical-but-tedious processes. And the thing is, those processes aren’t confined to just one department. Nearly every employee in every branch has at least one eye-rolling task.
Hound Software wants to minimize some of those eye rolls. Their AI-based process automation platform makes difficult jobs disappear. Or, if not disappear, at least it makes them easier.
Their platform comes with several automation modules pre-loaded so you can hit the ground running. Those modules feature things like:
- Onboarding management
- Fraud resolution
- Revenue and collections management
- Compliance processes & follow up (RegTech)
Hound Software integrates into key systems to improve their functionality and efficiency. Plus, their API ensures broad connectivity.
In the Works for House Software’s Intelligence Process Automation
Currently, Hound Software is partnering with banks and credit unions. They collect, integrate, and analyze financial data to provide customer-facing solutions. From there, they initiate and direct an automated workflow to guide members through relevant services.
In that capacity, Hound Software focuses on customer satisfaction and experience. Through data collection and analysis, they strengthen relationships between credit unions and their members.
But there’s a little something for everyone (obviously). Although Hound Software helps with customer retention, revenue management, and upselling, they can do a lot more than that. They also help create multiple-stage processes and workflows on the fly. And they can integrate with communications, analytics, and machine learning systems to keep your credit union smart and well-connected.
Plus, there’s the RegTech angle. And compliance…
Basically, there’s plenty to dig into. Check out the video (and their website linked above) to learn more about this potential credit union–fintech partnership!
Credit Union Fintech Snapshot: Hound Software
Top 3 Problems Solved
- Process automation
- Customer retention
- Revenue management
Hound Software Founder: Manrique Feoli
Hound Software Market Strategy
Credit unions, financial institutions, commercial businesses.
Credit Union Fintech: Hound Software in the News
Interested in seeing more fintech entrepreneurship? Check out the CU 2.0 fintech infographic, Death by 1,000 Cuts. You can see firsthand the impact fintechs have had on the credit union industry, as well as how fintech innovation can improve your income statement, balance sheet, interest margin, services, and more.
Credit Union 2.0 believes fully in the power of credit union and fintech partnerships. With the shared goal to redefine multifaceted financial services models look like to members, more credit unions are looking to partner with forward-leaning fintechs.
If you want to learn more about credit union–fintech partnerships, click here.