Download the full Credit Union Strategic Planning Facilitator Guide here. The leaves are falling. The smell of warm toner is in the air. Yup—it’s budget season, which means it’s also time for credit union strategic planning.
This is America. We have various but predictable wants. Whatever we want, we want it more, better, and faster. Fortunately, those adjectives are also the keys to growth and innovation. More, better, and faster perfectly encapsulates everything about housing in the last few years… and now, more, better, and faster describe the demand for home […]
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in July 2021. It is not intended to be comprehensive—rather, it will provide a cursory introduction to credit union CEO strategy.
This is an excerpt from FinAncIal: Helping Financial Executives Prepare for an Artificial World. Grab your copy here! This case study covers the leading player in AI-based digital onboarding for credit union members, Digital Onboarding.
Wow. 2020 managed to pack a decade of excitement into the span of a single year. Interestingly, it also packed several years worth of digital transformation into a few months at the beginning of the pandemic. Credit unions began by closing branches, leaning heavily on their digital channels… and continued to lean on digital even […]
Has your credit union had a hard time hiring and retaining a Chief Information Security Officer? Is your current IT team unable to keep up with your security needs?
Digital transformation. Omnichannel. Cloud. Blockchain. Artificial intelligence. Who knows the next buzzword that will strike the credit union industry? It feels like there is always a new hot topic. In fact, it’s hard to know what’s important—and what isn’t. With that in mind, many credit unions ask me: What are the easy ways to start […]
Nobody likes getting dinged with fees. In fact, levying too many fees at your members is a surefire way of frustrating them. But what if I told you there’s a way to make your members appreciate your approach to overdraft fees? There are a few win-win ways to turn a bad member experience (overdraft […]
It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Hound Software to discuss all things credit union, fintech, and digital innovation. This series is meant to introduce potential partners and vendors to your credit union. We won’t highlight any fintech foes or digital distractions for your credit union’s CEO!
There are a lot of fads that deserve to be forgotten. Fidget spinners are one example. The mannequin challenge and Harlem Shake videos are others. Let’s not get started on eating Tide Pods. But some trends show us that there are other ways of accomplishing goals. Sometimes, hopping on a trend is less about fitting […]