Strategies for the Credit Union CEO of Tomorrow

This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in July 2021. It is not intended to be comprehensive—rather, it will provide a cursory introduction to credit union CEO strategy.

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AI Case Study: Digital Onboarding

This is an excerpt from FinAncIal: Helping Financial Executives Prepare for an Artificial World. Grab your copy here!

This case study covers the leading player in AI-based digital onboarding for credit union members, Digital Onboarding.

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2021 Credit Union Technology Trends to Watch

Wow. 2020 managed to pack a decade of excitement into the span of a single year. Interestingly, it also packed several years worth of digital transformation into a few months at the beginning of the pandemic.

Credit unions began by closing branches, leaning heavily on their digital channels… and continued to lean on digital even after reopening. Now, more members than ever use online and mobile banking. Branch visits are fewer and farther between.

All of this raises the question: How can credit unions continue to be there for members when they can’t physically be there? How can your technology create the same friendly, safe experience that in-branch visits typically provide?

Read on to see eight technology trends that credit unions should keep a close eye on (especially in the face of the coronavirus).

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5 easy ways to start your credit unions digital transformation

Digital transformation. Omnichannel. Cloud. Blockchain. Artificial intelligence. Who knows the next buzzword that will strike the credit union industry? It feels like there is always a new hot topic. In fact, it’s hard to know what’s important—and what isn’t.

With that in mind, many credit unions ask me:

What are the easy ways to start our credit union’s digital transformation?

I can think of five easy ways to start.

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