Digital transformation. Omnichannel. Cloud. Blockchain. Artificial intelligence. Who knows the next buzzword that will strike the credit union industry? It feels like there is always a new hot topic. In fact, it’s hard to know what’s important—and what isn’t.
With that in mind, many credit unions ask me:
What are the easy ways to start our credit union’s digital transformation?
I can think of five easy ways to start.
Continue reading “5 easy ways to start your credit unions digital transformation”
It finally happened. We entered a new decade. Will it be filled with glittering new possibilities? Or will it be more of the same old, same old?
Ultimately, that might rest on the industry’s appetite for change and progress. So, if you feel like a following broader market trends—or perhaps making them—then we’ve got a few ideas about where to start.
Read on to see seven technology trends that credit unions should keep a close eye on.
Continue reading “2020 Credit Union Technology Trends to Watch”
Nobody likes getting dinged with fees. In fact, levying too many fees at your members is a surefire way of frustrating them. But what if I told you there’s a way to make your members appreciate your approach to overdraft fees?
There are a few win-win ways to turn a bad member experience (overdraft fees) into a great one. And the best part is, they don’t take much effort. In fact, they may even save time in the long run… Continue reading “3 Overdraft Hacks That Your Members Will Love”
It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Hound Software to discuss all things credit union, fintech, and digital innovation.
This series is meant to introduce potential partners and vendors to your credit union. We won’t highlight any fintech foes or digital distractions for your credit union’s CEO!
Continue reading “CU 2.0 Fintech Friday: Hound Software”
There are a lot of fads that deserve to be forgotten. Fidget spinners are one example. The mannequin challenge and Harlem Shake videos are others.
Let’s not get started on eating Tide Pods.
But some trends show us that there are other ways of accomplishing goals. Sometimes, hopping on a trend is less about fitting in, and more about finding a better way of doing things. Without trends, we wouldn’t have text messaging, YouTube tutorials, or ridesharing apps.
Here are a few things that credit unions can learn from the fintechs with whom we partner (and against whom we compete).
Continue reading “Fail Forward Fast: Credit Union Lessons from the Fintech World”