Our First Conference and In-Person Client Meeting During COVID-19
In case you missed it—and you probably did—last week wrapped up the first in-person conference in the country for credit unions during the time of COVID-19. There were many restrictions in place, but at times, a lot of it felt surprisingly normal.
CU2.0 Podcast Episode 115 Dan Michaeli Glia on Digital Member Service
Call this the best of times for digital member service company Glia and that is because, in the pandemic era, credit unions’ traditional member service tools have fallen out of favor and so just about all of us have become significantly more digital, said Dan Michaeli, Glia CEO and co-founder.
Credit Unions, Meet Lili: Your Mortal Enemy
In a very few minutes—under three—on a slow Friday afternoon, I opened and funded a banking account with Lili. Lili is a startup that has won a lot of buzz (plus $25 million in venture funding) in the space of a few short months.
“Who Am I?” How Credit Unions Flub Identity Management
A new FICO report vividly documents how badly most financial institutions are flubbing identity management, especially in crucially important new account opening.
CU2.0 Podcast Episode 114 Nicholas Hinrichsen on Smarter Car Loans for Credit Unions
Call this Part 2 of our smarter lending for credit unions. The recent episode, #113, explored small business lending with Capiform’s Sherif Hassan. Listen here. This week it’s time for something entirely different.
Digital Transformation: How Automating Member Support Leads to Growth
Even before COVID-19, consumers have increasingly turned toward chatbots to help them with digital requests. Now that social distancing and work-from-home policies are normal, the chatbot trend is accelerating.
How many new members leave your credit union in the first 100 days?
This blog has been updated for 2020. New member acquisition costs and average attrition rates have changed some of the math involved, but the end result is largely the same. Is your credit union looking for new member growth? Are Millennials and Gen Z key to your long-term viability? If you are like most credit […]
Capture More of the Member’s Wallet through Technology
Great consumer business are usually successful for one of three reasons:
CU2.0 Podcast Episode 113 Sherif Hassan on The Opportunity in Small Business Lending
PPP loans just may have awakened credit unions to the immense opportunity there is in small business lending. That’s what Sherif Hassan, CEO of fintech Capiform, believes. The opportunity is there.
Branch Closings Slow: Surprise News
Here’s the headline news from a new report via DepositAccounts.com: Branch closings slowed substantially in Q2.