Have You Seen the 2020 NCUA Supervisory Priorities?
Each year, the NCUA sends out a supervisory priorities letter to credit unions. In it, they share modernization updates, regulatory changes, and their supervisory priorities. This year, the NCUA’s goals appear somewhat to continue what they started in 2019. However, there are a few new areas of regulatory focus on the docket as well. If […]
What Are Inbound Leads and Why Do They Matter to Credit Unions?
If you blinked sometime in the last decade, you may have missed it. The role of marketing changed, and it changed big. Surprisingly, credit unions have fallen behind precisely where they should excel: in capturing inbound leads. So, what are inbound leads? And why do they matter?
Should You Outsource Your Credit Union’s Statement Processing?
Statements. Notices. Tax forms. You name it. Handling paper notices—and converting people to eStatements—can be both tedious and costly. To counter that, your credit union may consider outsourcing its statement processing. Aside from time and cost savings, outsourced statement processing offers other benefits: Closer attention to detail High accuracy and quality Opportunities for marketing and […]
The Eleven Best Credit Union Books for Management
A couple of years ago, I ran into a good friend of mine in the credit union industry. He asked what I had been up to, and I mentioned I had written a book for credit unions, Credit Union 2.0. We discussed the book and I offered to send him a copy. He responded, “Don’t […]
5 easy ways to start your credit unions digital transformation
Digital transformation. Omnichannel. Cloud. Blockchain. Artificial intelligence. Who knows the next buzzword that will strike the credit union industry? It feels like there is always a new hot topic. In fact, it’s hard to know what’s important—and what isn’t. With that in mind, many credit unions ask me: What are the easy ways to start […]
Key Member Satisfaction and Loyalty Touchpoints for Credit Unions
One of the key differentiators for credit unions is their superior service. Or at least, it should be a key differentiator. But are you sure you’re doing it right? And if you are, are you providing that same great member experience across all major touchpoints? Here are a few major member touchpoints where you should prioritize member satisfaction. If […]
What Are the Benefits of Tracking Recurring Payments?
Tracking spending, especially recurring spending, can influence people to better manage their finances. Banks and credit unions have the unique opportunity in this arena to help their customers achieve financial health. And they should. We’ll cover why people should track their recurring payments. Then, we’ll discuss why your financial institution should help them.
Happy Holidays from CU 2.0
Well, it’s about that time of year again. Snow is snowing (or it’s trying to), Die Hard and Nightmare Before Christmas are on every channel but ESPN, and if you’ve managed to escape Mariah Carey, we give you kudos. And at the risk of sounding like grinches here, we’ve got more to look forward to […]
CU 2.0 Fintech Friday: Pinkaloo
It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Pinkaloo to discuss all things credit union, fintech, and digital innovation. This is our chance to chat with the people who push our industry forward. They bring new techniques, new technologies, and new points of view to the scene. (And we promise, we’ll try […]
CU 2.0 Podcast Episode 65 John Weinkowitz on Credit Unions Buying Banks, Live from Finastra Community Markets
Credit unions are buying so many banks the Wall Street Journal refers to this as a “spree.” Just in the first eight months of 2018 there were 21 transactions, compared to 12 in the prior five years, by the WSJ count. What is going on here? We put that question to John Weinkowitz, Head of Product Strategy, […]