The 21st Century Credit Union Welcome
By Robert McGarvey for Credit Union 2.0 Sign up as a new member at your credit union – or pick any credit union – and what happens? Ask yourself a sharper question: what doesn’t happen? Think hard on that because the future of this new member relationship hangs in the balance. Amy Downs, CEO […]
Speaker Spotlight: Kirk Drake Helps Credit Unions Connect with Members
by Catalyst Corporate | Mar 20, 2018 Timing is everything, especially when it relates to a credit union’s long-term success, says Kirk Drake, co-founder of CU Wallet, LLC and CU 2.0 strategist. Drake, a featured speaker at Catalyst Corporate’s 2018 Future Forums, believes implementing technologies at the right time is key to a credit union’s sustainability. “Don’t […]
Credit Union Data Analytics: Wallet Share
We only have a couple of posts left – but don’t fret – we have saved some of our best content for the end of our Almost 99 Small Data Hacks for Credit Unions – Guide series. Today, we are covering how to gain wallet share for your credit union from data analytics. Who doesn’t want […]
Credit Union Data Analytics: Common Error Avoidance
Now that we are more than halfway through our Almost 99 Small Data Hacks for Credit Unions – Guide series, it is time to switch gears a bit. This post features hacks that are entirely focused on expense savings. One credit union I worked at would survey its members regularly. The common sentiment was that the […]
Survey Ideas for Members
Creating repeatable processes that allow your credit union to continuously adjust and recreate good experiences for your employees is essential for receiving social validation. Credit unions have lots of repeated interactions – swiping a credit card, going to an ATM, calling a call center, etc. Since financial services are commoditized and fungible, it’s not fair […]
MRDC 2.0 And Your Credit Union
By Robert McGarvey For CU2.0 A new report from RemoteDepositCapture.com makes plain that mRDC now is a must for credit unions. Declared the report: “mRDC is no longer a competitive differentiator, but instead a ‘must-have’ offering Financial Institutions need simply to remain competitive.” Without mRDC you just may not be competitive. That’s a stinging reality. This claim, incidentally, is underscored by a […]
Wrestling with Your Digital Talent Gap
By Robert McGarvey For CU 2.0 Wake up to a frightening reality: very probably your credit union is falling behind in the race for digital talent and that just may be a sound of impending doom. Consulting firm CapGemini, working with LinkedIn, recently issued a report on The Digital Talent Gap and the takeaways […]
Credit Union Data Analytics: Risk Awareness
As we continue the Credit Union 2.0 “Almost 99 Small Data Hacks for Credit Unions – guide” series, today we are covering risk items for internal consumption only. While many of our hacks are targeted at proactive marketing, these hacks are key insights you can gather internally from your member data. This is the fifth […]
Predictive Analytics for Credit Union: Member Limits
In the first several posts in this series, we covered key insights that can be gathered from address changes, payroll changes, and fees as part of our “Almost 99 Small Data Hacks for Credit Unions” series. Next up, we will dive into credit union services and limits that can sometimes negatively impact your relationship with […]
How Frightened Should You Be About Amazon Banking?
By Robert McGarvey For CU 2.0 Think very – that’s the question’s answer. But maybe you already have in hand the exact weapons you need to defend your position. Surprised? Read on. Triggering this discussion is a recent Snarketing post by Cornerstone Advisors’ Ron Shevlin that offered hard data about Amazon’s potential popularity as a consumer bank. Cornerstone had surveyed […]