Gen Z: How They Find Your Credit Union’s Website
By Dylan Bloniarz, soon-to-be graduate from St. Edwards University’s Master’s program in Digital Marketing and Data Analytics. This blog is about credit union web design. He is currently redesigning his credit union’s website. You may find the original post here.
The 9% Solution: Growing Credit Unions by Banking on the Unbanked
A new report from the CFPB, “Consumer use of of payday, auto title and pawn loans,” underlines the magnitude of this issue. Nine percent of unbanked consumers are habitual users of high interest, high fee loans.
PSCU’s 2021 Virtual Member Forum Put a Touch of ‘Magic’ on Digital Innovations
By W.B. King Originally published by Finopotamus – Fintech News for Hungry CUs From words of encouragement by keynote speaker and NBA legend Earvin “Magic” Johnson to discussions on human-centric brands, digital natives, fraud protection and technology investment opportunities, the 2021 PSCU Virtual Member Forum provided actionable insights.
Kirk Drake’s New Book ‘FinAncIal’ Investigates Artificial Intelligence in the Credit Union Space
By W.B. King Originally published by Finopotamus – Fintech News for Hungry CUs While most credit unions are using machine learning (ML) and artificial intelligence (AI) in some form, the industry lacks a cohesive strategy. This premise is among themes covered in FinAncIal: Helping Financial Services Executives Prepare for an Artificial World, a new book […]
On the Cloud? Get SaaS Optimization ASAP!
When I first started writing for credit union audiences, I was nervous. I could talk about technology, but I’d never worked in a financial institution before. And then I learned that most credit unions weren’t yet on the cloud.
Marketing Automation for Credit Unions: It’s Total Expert vs Everyone
At CU 2.0, we think that marketing automation is necessary for any organization that cares about digital engagement. It’s why we recommend it to every credit union:
Credit Union Succession Plans: Not All Disruption Is Digital
Early last year, I caught a cold. It was mere weeks after the first handful of COVID-19 cases were reported in our city. You can imagine how I felt.
Modernizing the Borrower Experience with Nonbank Mortgage Servicers like Valon
My partner and I would like to buy a house. We’re both Millennials in our 30s and we make enough money to dream about buying a home sometime soon. The problem is that a small fixer-upper where we live costs well over $300k.
Do You Trust AI for Member Service at Your Credit Union?
When I thought my old 4×4 finally kicked the bucket last month, I started looking at new cars. But car salespeople have a reputation for being pushy and not entirely trustworthy. So, I browsed dealer inventories online, and whenever I wanted more info, I asked their chatbot. I loved it! It was surprisingly human. And […]
Credit Unions, COVID-19, and the Future of Cash
In 2020, everything changed. The pandemic fundamentally shifted the way we work, bank, and play toward digital. What role will cash play in our future? And how does that affect credit unions?