Questions to Ask Data Analytics Providers (for Credit Unions)

Data analytics for credit unions from arkatechture and arkalytics and cu 2.0

There are many different uses for data analytics at credit unions. And, it seems, there are as many data analytics providers as there are uses. We believe this is a good thing. However, we understand that the plethora of vendors can make it hard to find the right one. Moreover, even reviewing our data analytics […]

The CU 2.0 Credit Union Data Analytics Provider Guide

credit union data analytics provider guide from cu 2.0

Credit unions often lag competitors, technologically. Technological needs must be balanced with service, growth, and profit; often, those needs compete with fintechs, compliance, IT security, and ever-changing regulations.

2021 Credit Union Technology Trends to Watch

credit union trends

Wow. 2020 managed to pack a decade of excitement into the span of a single year. Interestingly, it also packed several years worth of digital transformation into a few months at the beginning of the pandemic. Credit unions began by closing branches, leaning heavily on their digital channels… and continued to lean on digital even […]

3 Overdraft Hacks That Your Members Will Love

how to make members happy with overdraft fees

  Nobody likes getting dinged with fees. In fact, levying too many fees at your members is a surefire way of frustrating them. But what if I told you there’s a way to make your members appreciate your approach to overdraft fees? There are a few win-win ways to turn a bad member experience (overdraft […]

CU 2.0 Podcast 22: Talking Payments and Data Analytics with Trellance’s Lou Grilli

credit union podcast

It’s the Credit Union podcast! CU 2.0 is excited to bring you the twenty-second in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast, regular interviews with credit union leaders, thinkers, movers, shakers and more. What do you think when you get an alert from your credit union offering you a 2.9% car […]

CU 2.0 Podcast: Series 18 – Al Pascual on Biometrics

credit union podcast cu 2.0

It’s the Credit Union podcast! CU 2.0 is excited to bring you the eighteenth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast, regular interviews with credit union leaders, thinkers, movers, shakers and more. **Pop Quiz** How long have passwords been around? How many credit union members want never to use one […]

Getting Your Data In Order – A Recipe for Credit Union Digital Transformation

Data is fundamental to your credit union digital transformation. Customers must be able to efficiently and effectively manage transactions online. Credit Unions must be able to infer customer needs from those transactions and reach out to customers where they “live” online, whether through email, social media, or text. This blog post presents a simple recipe […]

5 Lessons Learned from AXFI 2018

This week I had the honor of speaking at the 2018 AXFI (Analytics and Financial Innovation) Conference for Credit Unions in Minneapolis. I spoke on the Credit Union 2.0 DREAM methodology. First off, this is a great event that attracts an abundant group of Credit Union thinkers, innovators, and has truly great content. Here are […]

Credit Union Data Analytics: Who are your best members? :)

credit union lead scoring example

Our “A” members are the ones who know the difference between a credit union and a bank, believe it, feel it, and espouse it. They bring us all of their financial services business and tell all their friends. If you are interested in what their data tells you about them then this post in Credit […]