January Is Humanizing Post-Charge Off Collections

january fintech logo post charge off collections for credit unions debtsy

Nobody wants to fend off calls from collectors. Not only are those phone calls notoriously ineffective, but they also seriously annoy consumers… and often damaging their relationships to associated institutions.

Datava and the Power of Personalization

Credit union member personalization from datava and cu 2.0

Credit unions used to differentiate through the member experience. When members walked into the branch, they were greeted by name with a smile. They got the best rates and terms.

The Best Credit Union CRM Software for 2022

The best credit union crm software from cu 2.0

Customer Relationship Management (CRM) software helps organizations manage interactions with current and prospective customers. CRMs assist in managing contact lists, tracking and measuring engagement, automating workflows, and reporting…

How to Fix Credit Union Call Center Inefficiencies

Credit union conversational AI from Finn and CU 2.0

Call centers are a necessary evil. Members call contact centers usually when they’re already upset or frustrated about something, and then they’re put through a slow, inefficient, and time-intensive resolution process.