Credit Union Strategic Planning Topics
Read the whole credit union strategic planning guide here. Ahhh, credit union strategic planning. Is it something you look forward to? Or is it more of a necessary evil? The last few years have made it clear that credit unions need to stay ahead of industry changes. Digital transformation, risk management, and evolving member expectations […]
Understanding the Credit Union Strategic Planning Process
Read the whole credit union strategic planning guide here. For some, strategic planning is just a meeting. For others, it’s a foundation for the credit union’s future. A well-structured plan aligns leadership, optimizes resources, and outlines priorities so you don’t get distracted throughout the year. This article outlines the strategic planning process. We’ll address why […]
Credit Union Strategic Planning Facilitators Guide
Download the full Credit Union Strategic Planning Facilitator Guide here. The leaves are falling. The smell of warm toner is in the air. Yup—it’s budget season, which means it’s also time for credit union strategic planning.
Strategies for the Credit Union CEO of Tomorrow
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in July 2021. It is not intended to be comprehensive—rather, it will provide a cursory introduction to credit union CEO strategy.
Unpacking Legislation That Will Impact Credit Unions in 2021
Following the 2020 U.S. election, legislative priorities are expected to shift with a stronger focus on protecting consumers personal finances, establishing stricter disclosure requirements, and changing, or eliminating, overdraft fees. These actions will have a significant impact to the operations and income for credit unions.
2021 Credit Union Technology Trends to Watch
Wow. 2020 managed to pack a decade of excitement into the span of a single year. Interestingly, it also packed several years worth of digital transformation into a few months at the beginning of the pandemic. Credit unions began by closing branches, leaning heavily on their digital channels… and continued to lean on digital even […]
How to Get Your Employees to Survive and Thrive Working from Home during the Coronavirus Crisis – Webinar
What is the webinar about and what can attendees expect to learn? Leading Well, Remotely. Taking care of your organization during times of transition.
Credit Union Recession Guide
As of this writing, the COVID-19 quarantine appears to have flattened the curve somewhat and discussions have shifted to how things will reopen. Many credit unions have been in crisis management mode for many weeks, and while they have felt the impacts on day to day operations with branch closures and remote workers, the financial […]
Customer Effort, Member Experience, and Credit Union Digital Transformation
The American Customer Satisfaction Index (ACSI) is an annual survey conducted by the University of Michigan’s Ross School of Business. It measures consumer satisfaction with the goods and services provided across a broad range of industries. This last year, the survey found that banks surpassed credit unions in customer satisfaction. While it certainly doesn’t sound […]
The Key Elements of Strategic Planning Sessions for Credit Unions
Strategic planning is one of my all-time favorite activities. There is nothing better than getting management teams and boards offsite, out of their routines, and thinking about the future. As an entrepreneur, I live in the tomorrow as soon as we paint its future. When I worked at a credit union, our planning process was […]