Mobile Payments and 2022: 4 Things to Consider

Digital transformation was a buzzword and a growing trend in 2019. In 2021, it’s necessary for survival. And while we may be tempted to say, “what a difference a year makes,” even 2020 can’t be blamed entirely for the massive shift in consumer behavior that had already taken root.

At this point, the majority of your members currently use their mobile devices to complete financial transactions. The vast majority of younger consumers use mobile payments.

For a long time, this trend was convenience driven. Now, it is expected and an operational imperative. Here’s what that means for credit unions (and what should be on your radar). Continue reading “Mobile Payments and 2022: 4 Things to Consider”

Truist AI Chatbot Leverages Tech to Promote Financial Health and Literacy

This article by Loraine Lawson originally featured in Banking Automation News. It also appeared on Finn AI’s website. We’re happy to share it now!

Truist Financial’s workplace financial wellness division is expanding the capabilities of its artificial intelligence-driven chatbot this month, launching phase two of the specialized virtual assistant, which so far is running an 80% correct response rate.

Continue reading “Truist AI Chatbot Leverages Tech to Promote Financial Health and Literacy”

Potential Fintech Partners for your Credit Union

By Dylan Bloniarz, soon-to-be graduate from St. Edwards University’s Master’s program in Digital Marketing and Data Analytics. This blog is about credit union web design. He is currently redesigning his credit union’s website. You may find the original post here.

Consumers are constantly evolving expectations from their financial institutions – especially so over these last few years – they expect next-level services in a small amount of time, all the while being able to do it in the palms of their hands. For credit unions, it can be challenging to stay in tune with these demands because of hurdles like lack of development capabilities, outdated systems, and, of course, costs. Luckily for us, rather than viewing them as competition, we can seek out fintechs to partner with to help us stay competitive and better serve our membership. Let’s explore potential fintech partners for your credit union’s website.

Continue reading “Potential Fintech Partners for your Credit Union”

4 Things to Consider During A Credit Union Website Redesign

By Dylan Bloniarz, soon-to-be graduate from St. Edwards University’s Master’s program in Digital Marketing and Data Analytics. This blog is about credit union web design. He is currently redesigning his credit union’s website. You may find the original post here.

Taking on the project of a website redesign is not an easy task, no matter the size of an institution. The project consumes numerous hours of work while writing, designing, and finding the right partner to develop/host.

These factors can make the redesign process a daunting task, but one that’s worth every penny. Let’s explore what to consider while navigating through your website redesign process.

Continue reading “4 Things to Consider During A Credit Union Website Redesign”

Credit Union Subscription Checking / Share Draft 2.0 Guide

Banking habits are changing. Consequently, the way banking services are provided must change.

This Checking 2.0 Guide will give you context and insight about market trends, consumer behavior, and peer benchmarks. By the end of the guide, you should have a better understanding of the direction that checking accounts might take (or are already taking)—and you’ll learn about new fintechs that can help you modernize your offering.

This is a limited version of the guide—download the full version here!

Continue reading “Credit Union Subscription Checking / Share Draft 2.0 Guide”