The Right Content for your Credit Union’s Social Media
Social media strategy has been a popular topic among credit unions for many years. The more interconnected we get and the more time our members spend online, the more important an effective social media strategy for your credit union becomes. But the question becomes, what is the right content for your credit union to publish […]
Digital Transformation and the Old Fashioned Con
By Robert McGarvey For CU.20 Suddenly there is a stampede of self-professed experts who want to guide your credit union through its digital transformation. Just one problem: quite a few of the experts may be bluffing. Or full of wishful thinking. Or maybe they are just plain con artists. It puts me in mind […]
Physical + Digital = Phygital
Phygital, it is a thing. And, it can be a very important concept in furthering the relevance of a credit union with an increasingly digitally savvy member base. As we walk down this digital transformation path as an industry, we overlook the physical aspect to competing digitally. Now, if you are of the mindset that […]
CU 2.0 Fintech Friday: Narmi
It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Narmi to discuss all things credit union, fintech, and digital innovation. Narmi helps credit unions modernize their digital banking experiences. Narmi integrates popular fintech apps like Venmo, Lemonade, and Billshark into an institution-branded platform. In a world where credit union–fintech partnerships are often rigid […]
Ready to partner with a fintech? Here’s what you need to know
Originally Published in Credit Union Journal By: W.B. King June 29 2018, 11:03am EDT With the shared goal to redefine what a multifaceted financial services model looks like to members, more credit unions are looking to partner with forward-leaning fintechs. But does this approach make sense for all credit unions? “The biggest challenge I have […]
Increasing Customer Connections Through Digital Transformation
Credit Unions pride themselves on customer service and being “customer intimate.” They are pioneers of brickand-mortar, customer-centric innovations such as branch greeter stations and branches that look more like an Apple store than a traditional bank. Providing great customer services and “knowing” our members is a large part of what the Credit Union movement is […]
Should CU’s Partner with Fintech Companies?
A common question we get at CU 2.0 is, should credit unions partner with fintech companies. Then, if the answer is yes, how should the partnership work and which fintech companies should credit unions work with. The answer is in fact yes. However, as with most things in life, the question goes deeper than you […]
5 Lessons Learned from AXFI 2018
This week I had the honor of speaking at the 2018 AXFI (Analytics and Financial Innovation) Conference for Credit Unions in Minneapolis. I spoke on the Credit Union 2.0 DREAM methodology. First off, this is a great event that attracts an abundant group of Credit Union thinkers, innovators, and has truly great content. Here are […]
QCash Financial Aims to Eradicate Payday Loans
By Robert McGarvey $30 billion annually – that’s how big Pew said the payday, pawn auto title, etc. loan market is in America. When people need a loan, and everybody else has said no, they go to alternative lenders. That’s 10 to 12 million Americans every year. They pay through the nose too. Up to 400% APR. […]
Credit Union Data Analytics: Who are your best members? :)
Our “A” members are the ones who know the difference between a credit union and a bank, believe it, feel it, and espouse it. They bring us all of their financial services business and tell all their friends. If you are interested in what their data tells you about them then this post in Credit […]