Credit Union Data Analytics: Who are your best members?
Our “A” members are the ones who know the difference between a credit union and a bank, believe it, feel it, and espouse it. They bring us all of their financial services business and tell all their friends. If you are interested in what credit union data analytics tells you about them then this post […]
The Vanishing Credit Union Gets Bigger
By Robert McGarvey For Credit Union 2.0 The April CUNA Mutual Trends Report drops a paradoxical bomb that leaves us confused: are credit unions getting bigger? Or are they vanishing? First the good news: more of us belong to credit unions, reported CUNA Mutual. “Credit union membership growth was on a tear during the first two months […]
News Flash: Mobile Banking Apps Now Among the Most Used
By Robert McGarvey For Credit Union 2.0 The Citi 2018 Mobile Banking Study told us what we should already have known: consumers love a decent mobile banking app. And they use it a lot. How often? Citi said that mobile banking apps come in third, after only social media apps and weather. That’s based upon a survey […]
Consumers Say Boo To Your Digital Banking Products – Now What Do You Do?
By Robert McGarvey For Credit Union 2.0 The press release headline had me at go: “D3 Banking Technology Survey Finds More than Two-Thirds of American Digital Banking Users are Frust.” Nah, I didn’t know what “frust” means either. The Internet tells me a secondary slang meaning is frustrated. And, you bet, I too am frustrated with credit union mobile […]
Mobile Banking Rules – and Where You Still Stumble
By Robert McGarvey For CU 2.0 New research out of Javelin, sponsored by identity specialist Jumio, makes plain multiple facts and the central one is that digital banking rules and it does so across generations. It’s not just a Millennial thing anymore. Another key takeaway: most financial institutions – eyes on you – stumble in many key places, particularly in […]
On the Digital Transformation Journey with Partners FCU’s CEO
By Robert McGarvey For Credit Union 2.0 “We are not moving fast enough. We need to move 2x or 4x faster,” said John Janclaes, CEO of the $1 billion Partners Federal Credit Union headquartered in Burbank, CA. In a wide ranging interview, Janclaes revealed exactly why he had put the credit union on what he […]
Credit Union Data Analytics: How do you know your member is about to leave you? :(
If you work for a credit union and are looking for ideas on how to stem attrition or member loss, then this post is for you. This blog is part eight in Credit Union 2.0’s “Almost 99 Small Data Credit Union hacks” series and is based on the book Credit Union 2.0 – A Guide for […]
MnCUN Interviews: CU 2.0’s Kirk Drake Shares How to Future Proof Your Credit Union
CU 2.0 Founder Kirk Drake stopped by the Studio Lounge to discuss his keynote (Future Proof Your Credit Union) and his breakout session (Trust Through Your Browser). We focused on his breakout session topic on how credit unions can build trust in person and transfer that to their online browser for deeper engagement. Fascinating stuff […]
Real Time Is Coming at You: Ready or Not
By Robert McGarvey For CU2.0 A new report out of Celent asks a question that just may terrify you: Are banks ready for a real time world? You probably know the answer at your credit union. Join the club: many – probably most – credit unions are nowhere close to embracing a real time financial services universe. Tell […]
The 50 Most Convenient Credit Unions
By Robert McGarvey For Credit Union 2.0 Did your credit union make the 50 most convenient list? Stop wondering, click to see the MagnifyMoney ranking. What this ranking is about is how easy it is for a member to access the services he/she wants, when he wants them, and so it looks at both the analog and digital worlds, […]