Nuance in the Credit Union Industry
At CU 2.0, we look at a lot of different fintechs. It’s our “thing,” so to speak. Often, this means that we’re looking at organizations that aren’t household names—startups, bespoke solutions, newer CUSOs, and companies that are testing the credit union waters.
Autonomous Banking Powered by AI-Based Tools
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in January 2022. It’s not intended to be comprehensive—rather, it will provide a quick look at emerging trends in autonomous and AI-based banking technology. In this session, the expert panel discusses the advantages and limitations of AI and the role […]
How to Fix Credit Union Call Center Inefficiencies
Call centers are a necessary evil. Members call contact centers usually when they’re already upset or frustrated about something, and then they’re put through a slow, inefficient, and time-intensive resolution process.
Credit Unions, SIEM, and AI
The use cases for Artificial Intelligence (AI) in credit unions is growing rapidly. From faster, better loans to automated banking, and everything in between.
Truist AI Chatbot Leverages Tech to Promote Financial Health and Literacy
This article by Loraine Lawson originally featured in Banking Automation News. It also appeared on Finn AI’s website. We’re happy to share it now! Truist Financial’s workplace financial wellness division is expanding the capabilities of its artificial intelligence-driven chatbot this month, launching phase two of the specialized virtual assistant, which so far is running an 80% correct […]
AI Questions Answered for Credit Unions
This piece is based off of a roundtable discussion at the CU 2.0 Brainstorm Event in July 2021. It is not intended to be comprehensive—rather, it will provide a cursory introduction to AI for credit unions. Join our next Brainstorm Event here!
Everything* You Need to Know About Finn AI (*Almost)
If you wanted to know about plan prices, integrations, or time to deployment, then Finn AI is the only source for that. However, if you want to know more about the organization, what they do, and how they do it, you’re in the right place.
What to Look for in Banking and Finance AI
This is an excerpt from FinAncIal: Helping Financial Executives Prepare for an Artificial World. Grab your copy here! In the previous chapter, I showed various uses of AI in modern products and services. I hope that gives you an idea about what AI has been used for in other industries. More importantly, I hope that […]
The CU 2.0 Fintech Mastermind Introduces the Brainstorm Event
The CU 2.0 Fintech Mastermind is a group of nearly 100 credit union and fintech leaders. They meet in small groups each month to tackle the financial industry’s biggest challenges.
AI Case Study: QCash
This is an excerpt from FinAncIal: Helping Financial Executives Prepare for an Artificial World. Grab your copy here! This case study covers the leading player in AI-based small-dollar lending for credit unions, QCash. Stay tuned to the CU 2.0 blog while we feature more excerpts from our financial guide to AI! Purveyors of short‑term credit and small‑dollar […]