How to Fix Credit Union Call Center Inefficiencies

Credit union conversational AI from Finn and CU 2.0

Call centers are a necessary evil. Members call contact centers usually when they’re already upset or frustrated about something, and then they’re put through a slow, inefficient, and time-intensive resolution process.

Credit Unions, SIEM, and AI

Credit union siem managed and powered by ai from adlumin and ongoing operations

The use cases for Artificial Intelligence (AI) in credit unions is growing rapidly. From faster, better loans to automated banking, and everything in between.

2021 Fintech 2.0 Awards

Fintech 2.0 awards from cu2

Each year, CU 2.0 recognizes fintechs that have improved credit union technology and the member experience. For our first annual awards in 2021, we honor fintechs in 3 areas: Mobile banking experience; Conversational banking; and Member-facing technology. We’ll discuss what each category means and why we chose it. The links above point to our deeper […]