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The Credit Union 2.0 Blog


New technologies, fintechs, and strategies for credit unions.

 

 

Category: Fintech Friday

Posted on April 1, 2022May 3, 2022 by Zeke Hudson

Datava and the Power of Personalization

Credit unions used to differentiate through the member experience. When members walked into the branch, they were greeted by name with a smile. They got the best rates and terms.

Continue reading “Datava and the Power of Personalization” →

Posted in CU Marketing, Digital transformation, Fintech Friday, Member experience
Tagged Credit union personalization, member personalization
Posted on March 25, 2022May 9, 2022 by Zeke Hudson

How to Fix Credit Union Call Center Inefficiencies

Call centers are a necessary evil. But credit unions don’t have to rely on them nearly as much as they currently do.

Continue reading “How to Fix Credit Union Call Center Inefficiencies” →

Posted in Artificial Intelligence, chatbots, Digital transformation, Fintech Friday
Tagged Credit union conversational AI
Posted on March 18, 2022May 3, 2022 by Zeke Hudson

Business Messaging, Credit Unions, and Connecting with Members

In the credit union industry, everything should come back to serving members. If you’re not doing that, then what’s the point?

Continue reading “Business Messaging, Credit Unions, and Connecting with Members” →

Posted in Digital transformation, Fintech Friday, Member experience
Tagged business messaging for credit unions, Credit union business messaging
Posted on February 25, 2022April 7, 2022 by Zeke Hudson

Buy Now, Pay Later (BNPL) and Credit Unions

Buy Now, Pay Later (BNPL) is the biggest payments trend that credit unions aren’t using.

That needs to change ASAP.

Continue reading “Buy Now, Pay Later (BNPL) and Credit Unions” →

Posted in Digital transformation, Fintech Friday, Member experience, Payments
Tagged Pretty much everything BNPL with credit unions
Posted on February 18, 2022February 21, 2022 by Zeke Hudson

10 Best Practices for Credit Union Patch Management

After several years of doing it ourselves, my partner and I broke down…

Continue reading “10 Best Practices for Credit Union Patch Management” →

Posted in Automation, Fintech Friday
Tagged Credit union patch management

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    • Coaching and Strategy
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