How to Fix Credit Union Call Center Inefficiencies
Call centers are a necessary evil. Members call contact centers usually when they’re already upset or frustrated about something, and then they’re put through a slow, inefficient, and time-intensive resolution process.
Business Messaging, Credit Unions, and Connecting with Members
In the credit union industry, everything should come back to serving members. If you’re not doing that, then what’s the point?
Buy Now, Pay Later (BNPL) and Credit Unions
Buy Now, Pay Later (BNPL) is the biggest payments trend that credit unions aren’t using. That needs to change ASAP.
10 Best Practices for Credit Union Patch Management
After several years of doing it ourselves, my partner and I broke down…
Array Is the Fintech Turning Indirect, “Single-Service” Members into “Real” Ones
What percentage of your members have only a checking/share draft account? How many members have indirect auto loans through you, but nothing else?
Can Credit Unions “Win” by Gamifying Banking?
Gamification is the strategy of adding game-like elements to non-game things. The goal is to increase engagement, and it works.
Credit Unions, SIEM, and AI
The use cases for Artificial Intelligence (AI) in credit unions is growing rapidly. From faster, better loans to automated banking, and everything in between.
Credit Union Security vs the Staffing Shortage
We’ve heard the rumors. We’ve seen the reports. And we’ve spoken firsthand with enough credit unions to know:
Otomo, Self-Driving Finance, and Generating Non-Interest Income for Credit Unions
There’s technology people use because they must, and there’s technology people use because they want to. Usually, there’s very little overlap between them… Usually.
2021 Fintech 2.0 Awards
Each year, CU 2.0 recognizes fintechs that have improved credit union technology and the member experience. For our first annual awards in 2021, we honor fintechs in 3 areas: Mobile banking experience; Conversational banking; and Member-facing technology. We’ll discuss what each category means and why we chose it. The links above point to our deeper […]