Do You Trust AI for Member Service at Your Credit Union?

When I thought my old 4×4 finally kicked the bucket last month, I started looking at new cars. But car salespeople have a reputation for being pushy and not entirely trustworthy. So, I browsed dealer inventories online, and whenever I wanted more info, I asked their chatbot.

I loved it! It was surprisingly human. And I got to engage on my own terms without any high-pressure sales tactics. Only when I was considering a test drive did I engage with an actual person.

And that’s because the site chatbot got my contact info and helped me schedule a visit.

Credit unions should take note.

Continue reading “Do You Trust AI for Member Service at Your Credit Union?”

CU 2.0 Fintech Friday: iink Endorsements

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with iink Endorsements to discuss all things credit union, fintech, and digital innovation.

This series is meant to introduce potential partners and vendors to your credit union. We won’t highlight any fintech foes or digital distractions for your credit union’s CEO!

iink Endorsements for Insurance Claim Payments

Have you ever had to make an insurance claim? Or do you know someone who went through that process? Like, let’s say a piano falls and makes a hole in your roof. You need to hire a contractor to fix it and then get your insurance money from your insurance company to pay for it.

Sometimes it’s easy. But usually it’s not.

Continue reading “CU 2.0 Fintech Friday: iink Endorsements”

CU 2.0 Fintech Friday: The DCU Fintech Innovation Center

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Vasilios Roussos from the DCU Fintech Innovation Center to discuss some of the latest updates from the fintechs in their cohort. The DCU Fintech Innovation Center is an accelerator for new fintechs in the Boston area, and they are one of the main sources for companies we feature in Fintech Friday.

The DCU Fintech Innovation Center fintechs develop and grow. They provide the space and resources that new fintechs need to incubate and accelerate. (They do their best to avoid digital distractions for your credit union’s CEO!)

Continue reading “CU 2.0 Fintech Friday: The DCU Fintech Innovation Center”

CU 2.0 Fintech Friday: Boss Insights

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Tally St to discuss all things credit union, fintech, and digital innovation.

This is our chance to chat with the people who push our industry forward. They bring new techniques, new technologies, and new points of view to the scene. (And we promise, we’ll try to avoid digital distractions for your credit union’s CEO!)

Continue reading “CU 2.0 Fintech Friday: Boss Insights”

CU 2.0 Fintech Friday: Tally St

It’s CU 2.0 Fintech Friday! Today, Chris Otey sits down with Tally St to discuss all things credit union, fintech, and digital innovation.

This is our chance to chat with the people who push our industry forward. They bring new techniques, new technologies, and new points of view to the scene. (And we promise, we’ll try to avoid digital distractions for your credit union’s CEO!)

Continue reading “CU 2.0 Fintech Friday: Tally St”