Consumers Say Boo To Your Digital Banking Products – Now What Do You Do?
By Robert McGarvey For Credit Union 2.0 The press release headline had me at go: “D3 Banking Technology Survey Finds More than Two-Thirds of American Digital Banking Users are Frust.” Nah, I didn’t know what “frust” means either. The Internet tells me a secondary slang meaning is frustrated. And, you bet, I too am frustrated with credit union mobile […]
Mobile Banking Rules – and Where You Still Stumble
By Robert McGarvey For CU 2.0 New research out of Javelin, sponsored by identity specialist Jumio, makes plain multiple facts and the central one is that digital banking rules and it does so across generations. It’s not just a Millennial thing anymore. Another key takeaway: most financial institutions – eyes on you – stumble in many key places, particularly in […]
MRDC 2.0 And Your Credit Union
By Robert McGarvey For CU2.0 A new report from RemoteDepositCapture.com makes plain that mRDC now is a must for credit unions. Declared the report: “mRDC is no longer a competitive differentiator, but instead a ‘must-have’ offering Financial Institutions need simply to remain competitive.” Without mRDC you just may not be competitive. That’s a stinging reality. This claim, incidentally, is underscored by a […]
What’s Not In Your Members’ Mobile Wallets
By Robert McGarvey for Credit Union 2.0 Two stats jump out of a PSCU and Javelin report entitled “The Credit Union Guide to Opportunities in IoT, Biometrics and E-commerce.” Credit union members love their smartphones -80.9% own one. That’s roughly comparable to big bank customers – 88.4% of them own a smartphone. Where credit union members falter however […]