Some credit unions are making lots of very profitable member business loans. Most aren’t. In fact, by Mark Ritter’s count, maybe 300 of the nation’s credit unions are genuine players in this business. The rest are dabblers, he says.
What are the chief tools of old school debt collectors? Phone and US mail. Two problems. Nobody answers the phone when it’s an unknown number (do you?) and US mail, increasingly, is tossed unread because all the important, urgent stuff comes via email.
Enter Debtsy, a fintech that is pioneering 21st century collection techniques that are kinder, gentler and – above all – digital. The chief Debtsy tools are email and its website and, in the process, Debtsy also uses data to sift through charged off debts to zero in on those borrowers who have both the means and the willingness to repay. Continue reading “CU 2.0 Podcast Episode 174 Tyler Gillies of Debtsy on 21st Century Debt Collection”
Early in this podcast you will realize that Alexey Krasnoriadtsev is a different kind of tech CEO. For starters, this is a podcast where you will not hear much – probably nothing – that sends you to Google to look up words you don’t understand. But the bigger difference is that this is a tech CEO who talks about why it’s important that users of technology feel loved by their tech, that credit unions and other financial institutions do right by their users (and Alexey backs that up by refusing to help efforts that don’t align with that philosophy), and who admits a lot of FI tech is blah – and he tells why that is so.
Meet Dora. She just may change all that you think about mobile banking.
Irrelevance beckons. And it will swallow many credit unions whole.
That is the message delivered by Andre Iervolino, a longtime credit union senior staffer who wrote a provocative piece in The Financial Brand entitled “10 Factors That Will Determine Banks’ Future Relevance.”