Service Segment
Thiago Paiva


CU 2.0 sponsor

Elevate your client experience strategy.

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. They believe that better customer experiences start with AI. Their automation-first customer experience solutions optimize our customers’ most critical customer service processes. Their speed of innovation, deep vertical expertise, and global footprint reflect their commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

For credit unions, Talkdesk introduces automation, AI, self-service to the member service and support ecosystem. The Talkdesk Financial Services Experience Cloud for Banking is a first-of-its-kind end-to-end contact center solution designed and built from the ground up to meet the unique needs of banks, including out-of-the-box integrations to core banking systems, automated workflows for account servicing, lending, payments and collections, and AI and omnichannel capabilities that work together to deliver a clear view of your client and their needs.

Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless.

Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security.

Along with their flagship CX Cloud, they offer Talkdesk industry Experience Clouds™ which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. They offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Innovative companies around the world, including Lemonade, Credit Sesame, Root Insurance, and Zego partner with Talkdesk to deliver a better way to great customer experience.