PayPal and Your Credit Union
By Robert McGarvey for CreditUnion 2.0 Feast on a frightening metric: PayPal, an Internet company from the start, now is worth more than venerable American Express. Its current market cap is north of $80 billion and, meantime, it is busy fighting multiple wars, against Apple Pay at point of sale, Square in cash transfers, and Chase and Citibank backed Zelle in […]
Must a Credit Union Hop on the AI Train?
By Robert McGarvey for Credit Union 2.0 Short answer to the question posed in the headline: yes. More nuanced answer: Yes but slowly, deliberately. Right now, AI – artificial intelligence – is the hot buzzword in fintech circles. AI means using a computer’s brains to do tasks that traditionally have been done by people, […]
How to Lend Millennials’ Money – and How Not To
By Robert McGarvey for Credit Union 2.0 A new study out of Transunion – Generation Revealed: Decoding Millennial Financial Health – is a goldmine of data for credit unions that are struggling to make sense of their Millennial members and prospects and are also struggling, in many cases, to find profits in serving them. The […]
The Outsourced Credit Union Survival Strategy
By Robert McGarvey for Credit Union 2.0 Call this a tale of two kinds of credit unions – and know that there is no simple answer to the question: Is a path to survival for credit unions to outsource many IT functions? A reality is that many credit unions – especially smaller ones with assets under […]
3 Ways to Get More Engagement on your Facebook Page
By Amy McCaughey Marketing has never been more important for your credit Union. With how much time your members and potential members are spending online and engaging with social media, it is imperative that your Credit Union be thinking about how to better engage with your members online. Your Facebook page can no longer be […]
Can a Frequent Traveler Use a Credit Union?
By Robert McGarvey for Credit Union 2.0 “Oh, I couldn’t belong to a credit union. I travel too much. I need to be able to do my banking wherever I go.” I hear that a lot from business travelers when they learn that a primary work interest of mine is credit unions and that’s because I […]
Chatbots – A Gimmick? Or Can They Add Real Value For Your Members?
By Amy McCaughey Go on almost any financial institution’s website, and you are likely to encounter some sort of chatbot. As artificial intelligence (AI) becomes more and more ingrained in our lives, it is a good time to take a step back and ask ourselves, is AI really useful? A chatbot is a form of […]
CUNA Council Interviews: OnApproach’s Paul Ablack on Real-Time Analytics to Enhance the Member Experience
At CU 2.0, we know that the member experience is critical! And Credit Unions can use data to start thinking about specific member experiences and how those can be replicated. OnApproach President/CEO Paul Ablack joins CU Broadcast in the Studio Lounge at Cuna Tech to discuss his conference presentation: “Real-Time Analytics to Enhance the Member […]
Reinventing Credit Unions for the 21st Century: A Conversation with Kirk Drake
By Robert McGarvey for Credit Union 2.0 For two decades Kirk Drake has immersed himself in credit unions – as CEO of CUSO Ongoing Operations in Maryland and also now as an author and speaker on what he calls CU-2.0. What Drake is mulling is the how to of insuring credit union relevance in a new century with new, […]
Credit Union 2.0 partners with Nexus Intelligence
ASHLAND, OR (October 23, 2017) — Credit Union 2.0, the leader in digital transformation strategy for credit unions, is pleased to announce that it has partnered with Nexus Intelligence, the leader in data analytics and market research services to help credit unions generate results with big data and be more competitive in the digital age. Together, […]